Entornos virtuales: predicción de la satisfacción en contexto universitario

El presente estudio persigue un doble objetivo: evaluar el grado de satisfacción de los estudiantes con la formación recibida en un entorno virtual y, analizar su capacidad predictiva sobre la satisfacción. Se ha utilizado la versión española del cuestionario Distance Education Learning Environments Survey (Sp-DELES). Los resultados ponen de manifiesto el significativo nivel de satisfacción de los estudiantes con la experiencia y revelan las variables más importantes a la hora de explicar la varianza en satisfacción.

Análisis de la satisfacción del alumnado de L2 con respecto a la adquisición de terminología especializada por medio de videojuegos: estudio de caso

Los videojuegos permiten enseñar contenidos y destrezas de forma eficiente, posibilitando un aprendizaje duradero (Rama et al., 2012), y aumentan la motivación y la implicación del alumnado (Martens et al., 2004). En esta línea, el presente estudio pretende medir tanto el grado de satisfacción de dos grupos de estudiantes de L2 de la Universidad de Alicante con respecto a la adquisición de terminología especializada por medio de un videojuego como la percepción sobre el propio grado de aprendizaje. Tras un periodo de práctica, se ha medido y analizado tanto el grado de aprendizaje alcanzado como la satisfacción con la herramienta empleada y, muy especialmente, las diferencias en el grado de aprendizaje percibido por cada uno de estos grupos.

Assessment of University External Internships. Towards a Mixed Model for Measuring the Acquisition of Skills and the Satisfaction of Parties Involved

The continuous improvement of management and assessment processes for curricular external internships has led a group of university teachers specialised in this area to develop a mixed model of measurement that combines the verification of skill acquisition by those students choosing external internships with the satisfaction of the parties involved in that process. They included academics, educational tutors of companies and organisations and administration and services personnel in the latter category. The experience, developed within University of Alicante, has been carried out in the degrees of Business Administration and Management, Business Studies, Economics, Advertising and Public Relations, Sociology and Social Work, all part of the Faculty of Economics and Business. By designing and managing closed standardised interviews and other research tools, validated outside the centre, a system of continuous improvement and quality assurance has been created, clearly contributing to the gradual increase in the number of students with internships in this Faculty, as well as to the improvement in satisfaction, efficiency and efficacy indicators at a global level. As this experience of educational innovation has shown, the acquisition of curricular knowledge, skills, abilities and competences by the students is directly correlated with the satisfaction of those parties involved in a process that takes the student beyond the physical borders of a university campus. Ensuring the latter is a task made easier by the implementation of a mixed assessment method, combining continuous and final assessment, and characterised by its rigorousness and simple management. This report presents that model, subject in turn to a persistent and continuous control, a model all parties involved in the external internships are taking part of. Its short-term results imply an increase, estimated at 15% for the last course, in the number of students choosing curricular internships and, for the medium and long-term, a major interweaving between the academic world and its social and productive environment, both in the business and institutional areas. The potentiality of this assessment model does not lie only in the quality of its measurement tools, but also in the effects from its use in the various groups and in the actions that are carried out as a result of its implementation and which, without any doubt and as it is shown below, are the real guarantee of a continuous improvement.