La arqueología hoy

Se recogen, en la primera parte de la ponencia, algunas de las transformaciones que ha conocido la arqueología en los últimos decenios: la ampliación de los límites cronológicos hasta umbrales contemporáneos, la caída del enfoque tradicional que concebía la arqueología como una disciplina ocupada básicamente en trabajar bajo cota 0 y la ampliación de escala del objeto de estudio desde la cultura material mueble y el yacimiento hacia el territorio. En una segunda parte se hace un esfuerzo por redefinir el perfil de la arqueología en la actualidad llevando a cabo una reflexión fundamentalmente ontológica y axiológica, sin renunciar sin embargo a algunas consideraciones de carácter epistemológico. Para terminar, se presenta la “cadena de valor” como herramienta metodológica que sirve mejor que ninguna otra al tratamiento del Patrimonio desde una perspectiva integral e interdisciplinaria.

Internalization of quality management in service organizations

Purpose – The purpose of this paper is to analyze the internalization of quality management (QM) on the basis of quality certifiable standards – also referred to as meta-standards – in service organizations. More specifically, the paper analyzes the case of the internalization of a quality standard in the Spanish hotel industry. Design/methodology/approach – The paper examines the relationships between the measures of internalization, benefit, QM tools and motivation, using partial least squares in the framework of the structural equation modeling technique. Findings – The results show that the hotels that have internalized the standard to a greater extent are more likely to be driven by internal motivation, develop more QM tools and achieve greater benefits than the hotels with a lower degree of internalization. Originality/value – As previous studies have examined these issues in relation to the internalization of ISO standards, the present study adds to this important stream of research and contributes by advancing the understanding of these issues through the case of a specific standard for the hotel industry.

A Construction Management Framework for Mass Customisation in Traditional Construction

A Mass Customisation model is discussed as a competitive positioning strategy in the marketplace adding value to the customer’s end-use. It includes the user as part of the construction process responding to the customer’s demands and wishes. To the present day, almost all proposals for Mass Customisation have been focused on the design phase and single family houses. The reality is that the processes carried out in the work execution are so inefficient that the costs of the Mass Customisation models are assumed by the customer and they do not offer solutions that support the change management. Furthermore, this inefficiency often makes Mass Customisation unfeasible in terms of deadlines and site management. Therefore, the present proposal focuses on achieving the paradigm of Mass Customisation in the traditional residential construction complementary to the existing proposals in the design phase. All this through the proposal of a framework for the integral management in the work execution, which will address change management introduced by the users offering an efficient and productive model that reduces costs in the process. This model will focus on the synergy between different strategies, techniques and technologies currently used in the construction management (such as Lean Construction or Six Sigma), together with, other strategies and technologies that have proven to be valid solutions in other fields (such as Business Process Management, Service Oriented Architecture, etc.).