Improving the Efficiency of the South Carolina Real Estate Commission's License Renewal Process

The goal of this project is to increase the amount of successful real estate license renewals while reducing the disruption caused by manual processing and calls for assistance with renewals and technical issues. The data utilized in this project will demonstrate that the Real Estate Commission renewal process can be improved by utilizing electronic resources such as more detailed website information and repeat e-mail notices, through modifications to the online renewal process to reduce applicant error, and by increasing the visibility of online renewal log-in instructions while decreasing the visibility and use of mail-in applications.

Utilizing Electronic Signatures and Electronic Form Filling to Streamline Document Approval Process

This CPM project focuses on the document approval process that the Division of State Human Resources consulting team utilizes as it relates to classification and compensation requests, e.g. job reclassifications, PD update requests, and salary requests. The ultimate goal is to become more efficient by utilizing electronic signatures and electronic form filling to streamline the current process of document approvals.