Remolding a company through a compliance program : the case of Siemens

Abstract : Since at least the 1980's, a growing number of companies have set up an ethics or a compliance program within their organization. However, in the field of study of business management, there is a paucity of research studies concerning these management systems. This observation warranted the present investigation of one company's compliance program. Compliance programs are set up so that individuals working within an organization observe the laws and regulations which pertain to their work. This study used a constructivist grounded theory methodology to examine the process by which a specific compliance program, that of Siemens Canada Limited, was implemented throughout its organization. In conformity with this methodology, instead of proceeding with the investigation in accordance to a particular theoretical framework, the study established a number of theoretical constructs used strictly as reference points. The study's research question was stated as: what are the characteristics of the process by which Siemens' compliance program integrated itself into the existing organizational structure and gained employee acceptance? Data consisted of documents produced by the company and of interviews done with twenty-four managers working for Siemens Canada Limited. The researcher used QSR-Nvivo computer assisted software to code transcripts and to help with analyzing interviews and documents. Triangulation was done by using a number of analysis techniques and by constantly comparing findings with extant theory. A descriptive model of the implementation process grounded in the experience of participants and in the contents of the documents emerged from the data. The process was called "Remolding"; remolding being the core category having emerged. This main process consisted of two sub-processes identified as "embedding" and "appraising." The investigation was able to provide a detailed account of the appraising process. It identified that employees appraised the compliance program according to three facets: the impact of the program on the employee's daily activities, the relationship employees have with the local compliance organization, and the relationship employees have with the corporate ethics identity. The study suggests that a company who is entertaining the idea of implementing a compliance program should consider all three facets. In particular, it suggests that any company interested in designing and implementing a compliance program should pay particular attention to its corporate ethics identity. This is because employee's acceptance of the program is influenced by their comparison of the company's ethics identity to their local ethics identity. Implications of the study suggest that personnel responsible for the development and organizational support of a compliance program should understand the appraisal process by which employees build their relationship with the program. The originality of this study is that it points emphatically that companies must pay special attention in developing a corporate ethics identify which is coherent, well documented and well explained.

L'Afrique du Sud post-apartheid : le temps de la reconstruction, des réformes et des mutations à travers le Globe and Mail de Toronto et le Times de Londres (1994-2004)

La décennie 1994-2004 est d’une importance majeure pour l’Afrique du Sud nouvellement démocratique. Au cours de cette période, le pays jette les bases de sa reconstruction à travers la mise en place de réformes politiques, économiques et sociales afin de combattre les méfaits de quarante années d’apartheid et de poser les jalons de son développement. Dans ce contexte, les médias internationaux ont porté une attention particulière à ces nombreux changements, plus spécifiquement la presse écrite canadienne et britannique, en particulier le Globe and Mail et le Times. Notre mémoire s’intéresse donc au traitement fait par ces deux quotidiens, l’un torontois l’autre londonien, de la reconstruction sud-africaine et ce, à travers l’analyse de thèmes précis et de ses réformes marquantes. Il sera plus spécifiquement question des réformes politiques et constitutionnelles avec la figure de Nelson Mandela, héros de la lutte contre l’apartheid, père de la « nation arc-en-ciel » ainsi que celle de son successeur à la présidence sud-africaine en 1999, Thabo Mbéki. Aussi, la Commission Vérité et Réconciliation et la nouvelle Constitution, toutes deux mises en place durant l’année 1996 sont majeures puisqu’elles dictent la nouvelle identité donnée au pays. Les réformes socioéconomiques de la reconstruction ont également attirés l’attention de nos deux journaux. Particulièrement, nous analyserons les points de vue de ceux-ci concernant le Reconstruction and Development Programme (RDP) ainsi que de la « discrimination positive » et du Black Economic Empowerment (BEE), deux mesures censées contribuer à l’amélioration de la qualité de vie de la population et à effacer les profondes inégalités socioéconomiques léguées par l’apartheid. Or, cet espoir d’une vie meilleure laisse rapidement place à un désenchantement. La forte criminalité et la dramatique explosion du VIH-sida dans une nouvelle Afrique du Sud qui cherche à se reconstruire a beaucoup retenu l’attention du Globe and Mail et du Times. Ces deux défis de taille s’avèrent être l’envers de la médaille du miracle sud-africain et ne manquent pas d’attirer l’attention des deux journaux, mettant clairement en évidence les « ratés » socioéconomiques » de la reconstruction.