2 resultados para Quality Performance in Our World: What Fast Service Should Really Mean
em SAPIENTIA - Universidade do Algarve - Portugal
Resumo:
The objective of this study is to compare the performance of the equipment currently employed in the domestic heating with firewood, the conventional fireplace and the inset appliance with close firedoors. For such, it was followed the European Standard EN13229:2001/A2:2004. Efficiency and heat output is determined and the major heat losses that penalize the appliance performance are identified and calculated. Tests in laboratory were developed in two inset appliances, and tests in situ in one conventional fireplace. One of the appliances uses only staging as primary air, and the other only grate air In inset appliances, with a heat output near 10 kW, the average efficiency varies between 67% and 73%, while in a conventional fireplace that value lies at 30%. In all these devices the major losses take place as sensible heat in the flue gases, 23% to 30 % in inset appliances and above 50% in a conventional fireplace. The second most important heat loss happens by chemical losses in the flue gases. It takes values near 17% in a conventional fireplace and may be disregarded in an inset appliance.
Resumo:
Joint master programmes are systems which by default demand a proper quality system in order to sustain and improve. Objective of this thesis is analysing and proposing solutions to difficulties associated with the implementation of a quality management system to joint master programmes, with the focus on international joint master programmes. The application of the analysis to the Erasmus Mundus joint master programme European Master in Quality in Analytical Laboratories (EMQAL) is discussed. QA systems implementation in HEIs in Europe is an ongoing process, and implementation of such systems in JPs is one step further to enhancing quality in higher education in Europe. The issue closely discussed in this thesis is: should QMS be developed independently from the institutions, or should the institutions, when developing their quality management systems, take into account the (future) development of joint courses and prepare their quality procedures accordingly? A quality management system is normally developed for one organization, and different aspects of cooperation are considered within. A joint master programme is a result of successful cooperation of two or more organizations; therefore a development of its quality management system must be approached in a different manner. This thesis proposes a QMS with emphasis both on the HEI and the consortium. Different processes in the QMS can be managed independently at the level of the HEI or at the level of the consortium. Most processes in joint master programmes should be designed in programmes’ and institutions’ QMSs. Quality of a joint master programme cannot be analyzed separately from the higher education institutions which are organizing it. Comparative analysis of organization of one Erasmus Mundus Master programme to the solutions proposed in discussion showed that from all of the aspects considered, processes in EMQAL are organized in harmony with the proposed delegation of processes of the QMS for a joint master programme. The solutions proposed in the discussion are based on theoretical application of the quality principles and concepts. Comparison to the quality processes and procedures in an existing EM programme showed that analysis is applicable in practice.