2 resultados para LABOUR PRODUCTIVITY

em Research Open Access Repository of the University of East London.


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In this article, I consider the importance of epistolary narratives in the interface of autobiography and politics. In doing this, I read the letters of Fannia Mary Cohn, a Jewish immigrant worker, trade union activist and ardent labour organizer in the garment industry in the USA in the first half of the twentieth century. Cohn was a prolific writer and political activist and left a rich body of labour literature, but never wrote an autobiography or a diary or journal. It is in her letters to her comrades and friends in the labour movement that short autobiographical stories erupt and it is on such stories across her correspondence that this article focuses. The analysis is informed by Hannah Arendt’s theorization of narratives in their interrelation with politics and history. Drawing on a rich body of feminist literature around the relational self, what I argue is that an Arendtian reading of epistolary narratives is a useful analytical tool in understanding gendered politics in the diverse histories of the labour movement.

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A tennis coach works in a social environment, employed in a service based economy with the outcome of client-customer interactions significantly impacting on the consumer experience. Research conducted outside of sport has shown that positive affective displays during interactions, which in a tennis situation may include providing support through displays of warmth, empathy, positivity and compassion as the client attempts to master a new technique, have shown positive associations with customer satisfaction. Hochschild (1983) coined the term ‘emotional labour’ to describe the process of, and demands resulting from adjusting one’s demeanour, language and tone during social encounters in a planned and strategic manner in order to facilitate a positive outcome. Hochschild proposed that individuals in jobs which require a high degree of face-to-face interaction with the public are particularly at risk of experiencing potentially deleterious effects that result from dealing with emotional labour demands on a daily basis. It would appear that tennis coaches work in environments that make them susceptible to experiencing emotional labour and as such the intention of this article is to first introduce the concept and then to provide suggestions for how a coach may cope with these demands.