Development of a Strengths-Based Model for Insurance Automobile, Property, and Casualty Claims Operations

ABSTRACT \ Employers know that to have a successful organization, they must have the right people in the right jobs. But how will they know whom to place where? The development of a model based upon an individual's personality traits and strengths, and how to best use them, is a good place to start. Employees working in positions in which their traits and strengths are maximized enjoy work more, are more efficient, and are less apt to be absent or to look for work elsewhere. It is a mutually beneficial process of selection for both employers and employees. This model illustrates the process in an automobile and property insurance claims operation through utilization of the Myers-Briggs Type Indicators and the StrengthsFinder Profiles.

The Relationships Between Child Maltreatment and Exploratory Behavior Implications for Development.

Findings from the fields of attachment theory, physiology, neurology, neurobiology and cognitive theory, when considered together, enhance understanding of the behavior and development of maltreated children. Each field describes from its own vantage how emotional trauma influences the quality and quantity of exploratory behavior. Development in many spheres is influemced by behavior. There is evidence from the field of neurobiology that experience ultimately influences the anatomy of the brain. Therefore, it can be hypothesized that constricted, overly defensive behavior in childhood ultimately compromises the development of the central nervous system itself. The altered neurobiology may help explain some of the developmental delays and failures seen in some maltreated children. Such developmental disruptions may include lowered intellectual performance, impaired ability to learn from experience, behavioral regressions under stress, and characterological abnormalities. This neurobiologic hypothesis has implications for research, intervention and training of professionals.It encourages 1) the identification of those deficit capacities most vulnerable to becoming neurologically based, 2) identification of ways to help the maltreated child explore and be accessible to developmental experiences, 3) more emphasis on the development of cognitive capacities, and 4) more breadth of training for professionals who work with maltreated children and their families.

Glue Technology: A Blueprint for Cultural Integration

Despite the gargantuan stakes that mergers and acquisitions represent, global companies' success rate at integrating organizations has been dismal, incurring billions of dollars in lost shareholder value. International human resources' handling of the cultural integration process is the principal differentiator between success and failure. This Capstone project proposes a process for developing cultural integration mechanisms, known as glue technology, and provides a step-by-step process map for execution through four phases. During planning, the need for glue technology is defined. Through analysis, rewards systems are assessed, and a strategy is chosen. In implementation planning, unanimous executive commitment must be secured. Last is measurement based on the integration plan's objectives. Enabling mechanisms such as removing negative influencers, speed, and communication are discussed.