5 resultados para Telephone selling

em Aberystwyth University Repository - Reino Unido


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Price, T., Urquhart, C. & Cooper, J. (2007). Using a prompt sheet to improve the reference interview in a health telephone helpline service. Evidence Based Library and Information Practice, 2(3), 43-58 Open access journal

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Yeoman, A., Durbin, J. & Urquhart, C. (2004). Evaluating SWICE-R (South West Information for Clinical Effectiveness - Rural). Final report for South West Workforce Development Confederations, (Knowledge Resources Development Unit). Aberystwyth: Department of Information Studies, University of Wales Aberystwyth. Sponsorship: South West WDCs (NHS)

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Lonsdale, R. E. & Armstrong, C. (2006). A study of information literacy initiatives between secondary schools and universities in the UK. In A.B. Martins, A.P. Falcao, E. Conde, I. Andrade, M.B. Nunes, M.J. Vitorino (Eds.), Proceedings of 35th Annual conference of the International Association of School Librarianship, Lisboa (Portugal). The Multiple Faces of Literacy: Reading, Knowing, Doing: Selected papers from the 35th Annual Conference of IASL [CD-ROM: PDF version] Lisbon, Portugal 2006 Sponsorship: JISC

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Urquhart, C., Turner, J., Durbin, J. & Ryan, J. (2007). Changes in information behavior in clinical teams after introduction of a clinical librarian service. Journal of the Medical Library Association, 95(1), 14-22. Available via PubMed central Sponsorship: North Wales NHS Trusts

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Pykett, L. (2005). Wilkie Collins. Authors in Context Series. Oxford: Oxford University Press. RAE2008