Competing with CRS-generated information in the airline industry.

For over 20 years, computer reservation systems (CRSs) have been cited as a source of competitive advantage for the airlines that developed them. This paper reviews the developments that have given rise to such advantage, emphasising the use of CRS-generated information as a competitive tool within the airline industry. New evidence is presented suggesting that the control, dissemination and manipulation of CRS data by owning airlines continued to allow them to capitalise on their investment at the expense of competitors during the 1990s.

Digital engagement workshop for community councils: Glasgow 2016 report.

This report covers a workshop on digital engagement for Community Councils supported by the School of Computing's public engagement fund. It was held in Glasgow on 22 March 2016. The workshop combined presentations by subject experts with attendee-led round-table discussions. It was well received and felt by delegates to be of immediate benefit. There is clear demand for follow-up events, potentially more focussed on training.