Percepção dos usuários do sus: expectativa e satisfação do atendimento na Estratégia de Saúde da Família

OBJETIVO: este trabalho buscou analisar as percepções quanto à satisfação e expectativas dos usuários dos serviços de saúde de um território atendido pela Estratégia de Saúde da Família (ESF), do município de Bauru, Estado de São Paulo, e assim, promover um direcionamento no acolhimento e atenção dada aos indivíduos ali atendidos. MÉTODO: trata-se de uma pesquisa qualitativa que utilizou a análise do Discurso do Sujeito Coletivo. Fizeram parte da pesquisa 10 usuários da ESF selecionados por meio de amostragem oportunista. Foi utilizado um questionário semi-estruturado e as entrevistas foram gravadas em áudio para posterior análise do discurso. A referida pesquisa foi aprovada pelo Comitê de Ética em Pesquisa (CEP) da FOB/USP bem como pela Secretaria Municipal de Saúde, sob protocolo numero 167/2009.Para aprovação neste CEP, a pesquisa contou com o cadastro no Conselho Nacional de Saúde (CONEP), via Sistema Nacional de Ética em Pesquisa (SISNEP) RESULTADOS: verificou-se com os resultados obtidos que os usuários estão satisfeitos com o atendimento recebido. Além disso, notou-se a presença da participação popular quanto à divisão de responsabilidades no cuidado à saúde. No entanto, apresentaram queixas quanto à lentidão no referenciamento para a média e a alta complexidade. CONCLUSÃO: a Fonoaudiologia concentra parte das suas atividades na média e alta complexidade, níveis citados como insatisfação do usuário. Assim sendo, sugere-se o desenvolvimento desta pesquisa em locais cuja atuação fonoaudiológica esteja presente.

Breastfeeding: knowledge and practice

The objective of this study was to characterize the practices of breastfeeding promotion developed by nursing professionals of the Family Health Strategy and analyze the correlation between their knowledge of breastfeeding and how often they provided teaching regarding this topic. This cross-sectional, descriptive study was performed at the Family Health Strategy units of Uberaba, Minas Gerais with 85 nursing professionals, using two questionnaires. Data analysis was performed using frequency distribution and Spearman's correlation analysis. Most professionals said that they often addressed breastfeeding in the investigated practices. However, a poor correlation was observed between the frequency of this approach and the mean score on knowledge test. The nursing professionals' statements indicate that breastfeeding recommendations were provided regardless of their knowledge on the topic.

Questionnaire for monitoring auditory and language development in the first year of life

Purpose: To validate a monitoring questionnaire about hearing and language development applied by community health agents in the first year of life. Methods: Seventy six community health agents, previously trained on infant hearing health, administered a questionnaire to the families of 304 children with ages from 0 to 1 year. The questionnaire contains questions regarding hearing and language development and, for all age groups, the question “Does your child hear well?” was presented. The validity of the questionnaire was assessed by analyzing false positive and false negative rates of the identified children. A double-blind study was conducted so that all children assessed by the questionnaire were submitted to hearing evaluation performed by audiologists. Results: Four children (1.32%) were diagnosed with sensorineural hearing loss (two unilateral), and 69 (22.7%) with conductive hearing loss. The monitoring questionnaire showed specificity of 96% and sensitivity of 67%, with a false-negative rate of 33% for not identifying the unilateral hearing loss, and a false-positive rate of 4%. Conclusion: The questionnaire used has shown to be feasible and relevant to actions of the community health agents of the Family Health Strategy program, with high specificity and moderate sensitivity. The use of the validated instrument should be considered to complement Newborn Hearing Screening Programs, in order to identify late onset or acquired hearing loss.