Blattisocius (Acari, Blattisociidae) species from Brazil, with description of a new species, redescription of Blattisocius keegani and a key for the separation of the world species of the genus

Fifteen species have been placed in Blattisocius Keegan of which only three were previously reported from Brazil. These mites are found in several different habitats and often mentioned as predators of pests of stored food. In this work, specimens of this genus collected from commercial dog food in Brazil were determined as a new species which is here described as Blattisocius everti n. sp. and the closely related Blattisocius keegani Fox, here redescribed. Subsequently, other specimens of Blattisocius deposited in the mite collection of "Departamento de Entomologia e Acarologia of Escola Superior de Agricultura "Luiz de Queiroz", Universidade de Sao Paulo" were examined and identified. Finally, a dichotomous key to separate the world species of Blattisocius was elaborated based on the examination of the specimens at hand and on the descriptions and redescriptions of other species.

Service Innovation: the state of the art and a proposal of a research agenda

The service sector has acquired a growing importance in every country economy, which has stimulated research in the field of service innovation, a new field in management studies. This text aimed to state a research agenda upon service innovation, based on an articulated discussion of the results of several articles that compose the state of the art of this concept. 73 empirical articles were analyzed, 33% of them exploring the innovation strategies and technology; 18% of the articles describe research on economic performance and enterprise productivity; 16% are related to antecedents and determinants of innovation; another 16% about network capacity development, alliances and collaboration among organizations; 9% of the articles explore service quality, innovation taxonomy, flexible systems and regional systems of innovation; and another 8% are related to themes such as intensive knowledge, research and development. The researches were concentrated in the Engineering & Technology and Hospitality Industries, which accounted for 31% and 24% of the texts, respectively. The remaining 45% of the articles referred to sectors such as Telecommunications, Health, Retail, Financial & Insurance and Public Services. The main gaps identified in these texts refer to the difficulties on measuring service innovation, besides the small number of researches on the public sector. At the end, a research agenda in the subject is presented, including the development of a scale for orientating the innovation and identifying the determining factors of the innovation in the public environment.