Planeamento e controlo dos custos da qualidade nas empresas certificadas

A presente dissertação aborda a importância do planeamento e controlo dos custos da qualidade para a gestão da qualidade, postura fundamental na estratégia das organizações, que procuram vantagens competitivas para assegurarem a sua continuidade num mundo globalizado. Apesar do movimento da qualidade estar intimamente associado à certificação dos sistemas de gestão da qualidade, os mesmos, por si só, não são suficientes para assegurar a competitividade das organizações nos mercados altamente competitivos. Hoje em dia, as empresas dispõem, regra geral, de menos recursos do que no passado, o que as obriga a geri-los de forma mais criteriosa e racional. Assim, as organizações, cada vez mais, têm que ser eficientes na sua gestão e procuram medir a qualidade em termos monetários, através de sistemas de gestão de custos da qualidade, destacando assim a validade e utilidade do planeamento e controlo dos custos da qualidade, como instrumento de gestão. Assim sendo, este estudo apresenta como objetivo principal conhecer os procedimentos adotados no planeamento e controlo dos custos da qualidade nas empresas portuguesas certificadas, bem como verificar se elaboram relatórios de gestão que permitam determinar o retomo financeiro dos investimentos efetuados em qualidade. Os resultados obtidos evidenciam uma reduzida adesão da maioria das empresas respondentes em relação à implementação de sistemas formais, que quantificam e controlam os custos de qualidade, bem como à identificação explícita e isolada dos custos da qualidade nos relatórios de gestão. Também ficou averiguado o baixo nível de controlo dos investimentos efetuados em qualidade e, evidentemente, tal procedimento acarreta dificuldades na quantificação dos retornos obtidos nas empresas portuguesas certificadas. ABSTRACT: The present dissertation approaches the importance of planning and control quality costs for the management of quality, a key element for the strategy of the organizations that seek out competitive advantages to assure the continuity in a globalized world. Despite of the movement of the quality being intimately associated to the certification of the quality management systems, they are not enough to assure the competitiveness of organizations in highly competitive markets. Presently, organizations are facing a reduction in the amount of available resources, forcing them to manage those resources in a more discerning and rational way. More and more, the organizations have to be efficient and attempt to measure the quality in financial terms, through cost of quality management systems, thus showing the validity and usefulness of planning and control the costs of quality as a management instrument. ln this way, the main purpose of the study is to know the practices adopted by certified Portuguese companies concerning to the planning and control of quality costs, as well as to know if those companies are preparing management reports that allow them to verify the financial return of the investments in quality. The results showed that only a few number of the inquired companies have implemented formal systems that quantify and control the quality costs, and identify in an explicit and segregate way the quality costs in management reports. The results also showed the low level of control related to the investments in quality and the resultant problems in quantifying the returns of quality investments by the certified Portuguese companies.

Systems of coupled clamped beams equations with full nonlinear terms: Existence and location results

This work gives sufficient conditions for the solvability of the fourth order coupled system┊ u⁽⁴⁾(t)=f(t,u(t),u′(t),u′′(t),u′′′(t),v(t),v′(t),v′′(t),v′′′(t)) v⁽⁴⁾(t)=h(t,u(t),u′(t),u′′(t),u′′′(t),v(t),v′(t),v′′(t),v′′′(t)) with f,h: [0,1]×ℝ⁸→ℝ some L¹- Carathéodory functions, and the boundary conditions {┊ u(0)=u′(0)=u′′(0)=u′′(1)=0 v(0)=v′(0)=v′′(0)=v′′(1)=0. To the best of our knowledge, it is the first time in the literature where two beam equations are considered with full nonlinearities, that is, with dependence on all derivatives of u and v. An application to the study of the bending of two elastic coupled campled beams is considered.

Numerical Simulations of Fog Events in Southern Portugal

This work aims at improving the knowledge on fog formation and its evolution in the Alentejo region (Portugal). For this purpose, brief regional fog climatology, essentially based on information from the Beja Air Base meteorological station, was produced and several numerical high resolution simulations were performed using the Meso-NH. The ECOCLIMAP database used to generate the model physiography was improved to include the Alqueva reservoir (~250 km2), filled in 2003. The model results were compared with surface and satellite observations, showing good agreement in terms of fog occurrence and persistence. Various forcing mechanisms for formation, development, and dissipation of fog were identified, confirming the influence of two small mountains that block the moist air from the Atlantic Ocean, preventing the fog from reaching innermost regions. The introduction of the Alqueva large reservoir induces changes in the landscape and environment. The effects of the water vapour addition and of the changes in mass and energy surface fluxes on fog formation and evolution were studied. It was found that the reservoir may have a direct impact on fog formation over the lake and its vicinity. Depending on the large scale meteorological conditions, their influence can be both positive and negative, in terms of spatial coverage and temporal persistence.