Living Landscape: The European Landscape Convention in Research Perspective

This special issue reports some of the highlights of the conference Living Landscape – The European Landscape Convention in Research Perspective, organised jointly by UNISCAPE and Landscape Europe (UNISCAPE, 2010). Starting questions for this conference were: what has science contributed to the implementation of the European Landscape Convention (CoE, 2000) and what are the topics for the future of European landscape? The 10th anniversary of the Florence Convention in October 2010 was an opportunity to discuss the merits of landscape science in integrated research of a rapidly changing environment. Many interdisciplinary contributions presented referred to the Landscape Convention. The conference focused on cutting-edge research results at the crossroads of sciences and humanities, design and empiricism. Not by chance, the conference was also the occasion to launch a new ESF-COST Science-Policy Briefing on Landscape Research (Bloemers, Daniels, Fairclough, Pedroli, & Stiles, 2010 Bloemers, T., Daniels, S., Fairclough, G., Pedroli, B., & Stiles, R. (Eds.) (2010) Landscape in a changing world. Bridging Divides, integrating disciplines, serving society. Science Policy Briefing nr 41. Strasbourg and Brussels: ESF-COST. ): ‘Landscape in a Changing World – Bridging Divides, Integrating Disciplines, Serving Society’. It emphasises the importance of four interdisciplinary themes: Universal commons: securing landscape as a common good. Roots and routes: coming to terms with mobility and evolving lifestyles. Reactions and resilience: long-term landscape transformations. Road maps: landscape as baseline and context for future change. The papers in this special issue largely reflect these themes.

Gestão da qualidade e o modelo Common Assessment Framework (CAF). Reflexão sobre a evolução recente nos Serviços Académicos da Universidade de Évora

As expetativas e exigências crescentes dos cidadãos face ao serviço público introduziram uma nova orientação nos processos de reforma e modernização administrativa. É neste contexto que surge o modelo de autoavaliação Common Assessment Framework (CAF), que está essencialmente direcionado para a administração pública, com o fim de promover a melhoria contínua dos serviços. Neste estudo pretende-se analisar a aplicabilidade da CAF como ferramenta de autoavaliação dos serviços públicos nos Serviços Académicos da Universidade de Évora (SAC), bem como verificar o impacto que a aplicação da CAF teve nos SAC, após o estudo realizado por Nogueira (2008), e efetuar um diagnóstico junto dos alunos, colaboradores e gestores para avaliar os processos desenvolvidos, bem como averiguar o seu grau de satisfação. Para atingir os objetivos propostos foi aplicado um inquérito por questionário junto dos alunos, colaboradores e gestores dos SAC. Os resultados obtidos permitiram extrair os pontos fortes (e.g. bons procedimentos para acolhimento e integração dos colaboradores, gestores não resistentes à mudança), evidenciar os pontos fracos (e.g. tempo de obtenção de respostas às solicitações efetuadas, atendimento telefónico desadequado), e enumerar as sugestões de melhoria para o serviço (e.g. maior número de funcionários a fazer atendimento, horários de abertura e de atendimento mais alargados); ABSTRACT: Expectations and increased demands of citizens on the public service introduced a new orientation in the reform and administrative modernization. lt is in this context that the model of self-assessment Common Assessment Framework (CAF), which is primarily directed to the government, in order to promote continuous improvement of services. This study aims to analyze the applicability of the CAF as a self-assessment tool of public services at the Academic Services of the University of Évora (SAC) and verify the impact that the implementation of the CAF had the SAC after the study by Nogueira (2008) and make a diagnosis with the students, employees and managers to assess the processes developed and ascertain their degree of satisfaction. To achieve the proposed objectives a questionnaire was applied to students, employees and managers of SAC. The results allowed to draw on the strengths (eg: good procedures for reception and integration of employees, not resistant to change managers), highlight the weaknesses (eg: time to obtain answers to made requests, inadequate telephone service), and list suggestions improvement for the service (eg: greater number of employees to service, opening hours and more extensive service).