Modelo de gestão do conhecimento para a unidade organizacional de saúde

Nos últimos anos têm surgido vários debates e estudos sobre a importância do conhecimento. As organizações consideram a Gestão do Conhecimento (GC) uma vantagem competitiva, capaz de gerar riqueza e poder. Para tal necessitam de desenvolver mecanismos e de ter pessoas com capacidade de criar, compartilhar e disseminar conhecimentos na organização. As Tecnologias de Informação e os Sistemas de Informação são uma ferramenta de grande impacto na GC, pois assumem um papel importante no sucesso e na renovação dos conhecimentos. A partir do Modelo de GC desenvolvido por Nonaka e Takeuchi, o Modelo Metavisão, e as técnicas de Business lntelligence, elaborou-se um Modelo de Gestão do conhecimento para a Unidade de Saúde. Com este modelo pretende-se obter beneficies, que passam pelo desenvolvimento de mecanismos de comunicação interna, formação e melhorias no processo de tomada de decisão. ABSTRACT; During the last years, debates and studies have arisen in relation to the importance of knowledge. The organizations consider Knowledge Management a competitive advantage, capable of generating wealth and power. Therefore, new mechanisms have to be developed in the organizations and employ people with capacity to create, share and disseminate knowledge. The information and Communication Technology is an important tool and has a great impact on Knowledge Management because it assumes an important role in the success and the renovation of knowledge. The Model of Knowledge Management developed by Nonaka and Takeuchi, the "Metavision" Model and the techniques of Business intelligence were the starting point to elaborate a Model of Knowledge Management for a Health Unit. With this model we aim to obtain benefits, such as development of mechanisms of internal communication, training plans and improvement during the process of decision making.

Novas tendências de gestão pública : a implementação de um programa de avaliação e desenvolvimento de competências numa unidade de serviços partilhados

É hoje consensual, entre as várias correntes da gestão, que a obtenção de vantagens competitivas depende em grande medida das estratégias de gestão de recursos humanos. Orientada para os aspectos estratégicos, a gestão por competências surge como uma abordagem capaz de integrar os objectivos das organizações com os objectivos individuais. Simultaneamente, as novas tendências da gestão pública apontam para a necessidade de desenvolver processos conducentes à melhoria contínua dos serviços prestados, introduzindo um maior rigor na informação de gestão. São princípios subjacentes a estas novas tendências a necessidade de redução de custos, o aumento da produtividade, a normalização de processos e sistemas e o desenvolvimento de centros de competência e inovação. Neste trabalho, de natureza essencialmente empírica, pretendemos ilustrar o processo de concepção e implementação de um Programa de Avaliação e Desenvolvimento de Competências que foi desenvolvido para uma Unidade de Serviços Partilhados, no âmbito de uma organização pública. ABSTRACT: lt is actually consensual between several theoretical approaches that the attainment of competitive advantages depends on strategies of human resource management. Guided for strategic aspects, competencies’ management appears as an approach capable of integrating organizations and individual's goals. Simultaneously, the new trends of public administration point out the necessity of developing continuous improvement processes, introducing a higher quality in the management information. The necessity of costs reduction, the increase of the productivity and the normalization of processes and systems, as well the development of competencies centers and innovation, are underlying principles to these new trends. ln this empirical work we intend to illustrate the process of conception and implementation of a Program of Evaluation and Development of Competencies, developed for a Unit of Shared Services, in a public organization.

Constraint-Informed Information Systems in Space Management Utilization

Declarative techniques such as Constraint Programming can be very effective in modeling and assisting management decisions. We present a method for managing university classrooms which extends the previous design of a Constraint-Informed Information System to generate the timetables while dealing with spatial resource optimization issues. We seek to maximize space utilization along two dimensions: classroom use and occupancy rates. While we want to maximize the room use rate, we still need to satisfy the soft constraints which model students’ and lecturers’ preferences. We present a constraint logic programming-based local search method which relies on an evaluation function that combines room utilization and timetable soft preferences. Based on this, we developed a tool which we applied to the improvement of classroom allocation in a University. Comparing the results to the current timetables obtained without optimizing space utilization, the initial versions of our tool manages to reach a 30% improvement in space utilization, while preserving the quality of the timetable, both for students and lecturers.

10th European Conference on Information Systems Management

The 10th European Conference on Information Systems Management is being held at The University of Evora, Portugal on the 8 /9 September 2016. The Conference Chair is Paulo Silva and the Programme Chairs are Prof. Rui Quaresma and Prof. António Guerreiro. ECISM provides an opportunity for individuals researching and working in the broad field of information systems management, including IT evaluation to come together to exchange ideas and discuss current research in the field. This has developed into a particularly important forum for the present era, where the modern challenges of managing information and evaluating the effectiveness of related technologies are constantly evolving in the world of Big Data and Cloud Computing. We hope that this year’s conference will provide you with plenty of opportunities to share your expertise with colleagues from around the world. The keynote speakers for the Conference are Carlos Zorrinho from the Portuguese Delegation and Isabel Ramos from University of Minho, Portugal. ECISM 2016 received an initial submission of 84 abstracts. After the double blind peer review process 25 aca demic papers, 7 PhD research papers, 3 Masters research paper and 5 work in progress papers have been ac cepted for publication in these Conference Proceedings. These papers represent research from around the world, including Belgium, Brazil, China, Czech Republic, Kazakhstan, Malaysia, New Zealand, Norway, Oman, Poland, Portugal, South Africa, Sweden, The Netherlands, UK and Vietnam.