Avaliação da gestão do tempo no contexto da organização do trabalho dos técnicos de radiologia

O presente estudo pretende avaliar as lógicas de gestão do tempo no contexto da organização do trabalho dos Técnicos de Radiologia num serviço de urgência hospitalar, procurando desta forma contribuir para a elaboração de novas propostas orientadoras ou guidelines relativas aos procedimentos em Radiologia convencional na urgência hospitalar. O desenho metodológico adoptado consistiu na observação directa do processo de execução do exame radiológico convencional, em contexto de urgência e em diferentes etapas. Estes dados foram relacionados com a existência ou não dos critérios técnicos padronizados de realização do exame. A recolha dos dados efectiva decorreu entre 4 e 11 maio de 2008, no Centro Hospitalar de Lisboa - Zona Central, no serviço de Radiologia da Urgência. Através da análise dos dados, constatou-se que: a) o grau de mobilidade do utente não influencia de uma forma directa nem o tempo de realização do mesmo nem a qualidade da imagem final; b) a qualidade da imagem final relaciona-se de forma inversa com o tempo total do exame e com os anos de experiência do Técnico de Radiologia; c) a maior percentagem de tempo total de atendimento do utente concentra­ se em funções administrativas e de preparação para o exame. ABSTRACT: The current study intends to evaluate the logics of time’s management in the context of the organization of Radiographers' Professionals in a service of hospital urgency, trying to find a way how to contribute for the elaboration of new relative orienting proposals or guidelines regarding Conventional Radiology's procedures in the hospital urgency. The methodological drawing chosen was based on direct observation of the execution proceeding of the conventional radiological examination, in urgency context and in different stages. These data had been related with the existence or not of the standardized criteria technician of the examination's accomplishment. The data have been collected between 4th and 11th May of 2008 in the Hospital Centre of Lisbon - Central Zone, in the service of Urgency Radiology. Through the analysis of the data, we realize that: a) the usuary's mobility degree do not influence directly the time of execution neither the quality of the final image; b) the quality of the final image relates in an inverse way with the total time of the examination and with the Radiographers' Professional years of experience; c) the biggest percentage of total time concerning usuary's attendance focus in administrative functions and for the examination's preparation.

Customer Loyalty toward grocery retailing service: a multidimensional approach to costumer perceived value

Structured abstract Purpose: To deepen, in grocery retail context, the roles of consumer perceived value and consumer satisfaction, as antecedents’ dimensions of customer loyalty intentions. Design/Methodology/approach: Also employing a short version (12-items) of the original 19-item PERVAL scale of Sweeney & Soutar (2001), a structural equation modeling approach was applied to investigate statistical properties of the indirect influence on loyalty of a reflective second order customer perceived value model. The performance of three alternative estimation methods was compared through bootstrapping techniques. Findings: Results provided i) support for the use of the short form of the PERVAL scale in measuring consumer perceived value; ii) the influence of the four highly correlated independent latent predictors on satisfaction was well summarized by a higher-order reflective specification of consumer perceived value; iii) emotional and functional dimensions were determinants for the relationship with the retailer; iv) parameter’s bias with the three methods of estimation was only significant for bootstrap small sample sizes. Research limitations:/implications: Future research is needed to explore the use of the short form of the PERVAL scale in more homogeneous groups of consumers. Originality/value: Firstly, to indirectly explain customer loyalty mediated by customer satisfaction it was adopted a recent short form of PERVAL scale and a second order reflective conceptualization of value. Secondly, three alternative estimation methods were used and compared through bootstrapping and simulation procedures.