Impact of IS/IT Investments on Firm Performance: Does Stakeholder Orientation Matter?

This research project addresses a central question in the IS business value field: Does IS/IT investments impact positively on firm financial performance? IS/IT investments are seen as having an enormous potential impact on the competitive position of the firm, on its performance, and demand an active and motivated participation of several stakeholder groups. Actual research conducted in the Information Systems field, relating IS/IT investments with firm performance use transactions costs economics and resource-based view of the firm to try to explain and understand that relationship. However, it lacks to stress the importance of stakeholder management, as a moderator variable in that relationship. Stakeholder theory sees the firm as the hub centric to the spokes representing various stakeholders who were in essence equidistant to the firm, and survival and continuing profitability of the corporation depend upon its ability to fulfil its economic and social purpose, which is to create and distribute wealth or value sufficient to ensure that each primary stakeholder group continues as part of the corporation’s stakeholder system. Stakeholder theory in its instrumental version, argues that if a firm pays attention to the stakes of all stakeholder groups (and not just shareholders), it will obtain higher levels of financial performance. With this premise in mind, the aim of this paper is to discuss and test the use of stakeholder theory in the IS business value stream of research, in order to achieve a better understanding of the impact of IS/IT investments on firm performance (moderated by stakeholder management). To achieve the expected impact from an IS/IT investment, it is argued that firms need a strong commitment from those stakeholder groups, which lead us to the need of a corporate “stakeholder orientation”. When firm financial performance is measured by returns on assets (ROA), returns on investments (ROI) and returns on sales (ROS), the results show that “stakeholder orientation” impact positively in the relation between IS/IT and firm performance, using a sample of Portuguese large companies.

Impact of Information Technology Investments on Firm Productivity in Peripherals Countries: The Case of Portugal

IS/IT investments are seen has having an enormous potential impact on the competitive position of the firm, on its performance, and demand an active and motivated participation of several stakeholder groups. The shortfall of evidence concerning the productivity of IT became known as the ‘productivity paradox’. As Robert Solow, the Nobel laureate economist stated “we see computers everywhere except in the productivity statistics”. An important stream of research conducted all over the world has tried to understand these phenomena, called in the literature as «IS business value» field. However, there is a gap in the literature, addressing the Portuguese situation. No empirical work has been done to date in order to understand the impact of Information Technology adoption on the productivity of those firms. Using data from two surveys conducted by the Portuguese National Institute of Statistics (INE), Inquiry to the use of IT by Portuguese companies (IUTIC) and the Inquiry Harmonized to (Portuguese) companies (accounting data), this study relates (using regression analysis) the amounts spent on IT with the financial performance indicator Returns on Equity, as a proxy of firm productivity, of Portuguese companies with more than 250 employees. The aim of this paper is to shed light on the Portuguese situation concerning the impact of IS/IT on the productivity of Portuguese top companies. Empirically, we test the impact of IT expenditure on firm productivity of a sample of Portuguese large companies. Our results, based on firm-level data on Information Technology expenditure and firm productivity as measured by return on equity (1186 observations) for the years of 2003 and 2004, exhibit a negative impact of IT expenditure on firm productivity, in line with “productivity paradox” claimants.

Arqueologia das aprendizagens de âmbito profissional no concelho de Alandroal

Esta dissertação enquadra-se no âmbito do projeto de investigação “Arqueologia das Aprendizagens no Concelho de Alandroal”1, promovido pelo Centro de Investigação em Educação e Psicologia da Universidade de Évora. Este projeto visa apurar quais as aprendizagens disponíveis neste concelho entre 1997 e 2007, bem como determinar o que foi aprendido pela população em contextos formais e não-formais. É também objetivo deste projeto descobrir o que mudou na vidas das pessoas e da comunidade, ou seja verificar qual o impacto das aprendizagens e dos investimentos realizados num território que apresenta uma das mais elevadas taxas de analfabetismo e uma baixa taxa de qualificação. A presente dissertação partilha destes objetivos mas centra-se na dimensão das aprendizagens de âmbito profissional. O principal contributo deste trabalho de investigação é a apresentação do estudo relativo às aprendizagens de âmbito profissional concretizadas pela população do Alandroal, no período 1997-2007 e respetivas consequências a nível das trajetórias pessoais e profissionais. Este estudo é completado pela apresentação de importantes conclusões, retiradas da análise dos dados que foram recolhidos durante a realização do projeto “Arqueologia das Aprendizagens no Concelho de Alandroal”; ABSTRACT:This thesis is included in the research project, with the title: “Learning Arqueology in Alandroal”2, promoted by the Centre for Research in Education and Psychology of the University of Évora, in Portugal. That project targets the identification of which learning processes were available in Alandroal, during the period between 1997 and 2007, and to determine what has been learned by the population in formal and non-formal contexts. Also, that study aims to discover, what were the changes, in persons ‘lives and within the community. In summary, the project aims to verify the impact of the learning processes, as well as the impact of the investments made, on a territory that presents one of the highest levels of illiteracy, followed by a low qualification level. Now, the research work here presented, shares those same objectives, but it’s focused on the professional education. The main contribute of this research study, is to present the consequences of those professional’s learning, developed by the population of Alandroal, for the personal and professional choices and trajectories of that same population, between the years of 1997 and 2007. This study is also completed with the presentation of important conclusions, inferred from the analysis of data collected throughout the realization of the “Learning Arqueology in Alandroal” project.