Customer Loyalty toward grocery retailing service: a multidimensional approach to costumer perceived value

Structured abstract Purpose: To deepen, in grocery retail context, the roles of consumer perceived value and consumer satisfaction, as antecedents’ dimensions of customer loyalty intentions. Design/Methodology/approach: Also employing a short version (12-items) of the original 19-item PERVAL scale of Sweeney & Soutar (2001), a structural equation modeling approach was applied to investigate statistical properties of the indirect influence on loyalty of a reflective second order customer perceived value model. The performance of three alternative estimation methods was compared through bootstrapping techniques. Findings: Results provided i) support for the use of the short form of the PERVAL scale in measuring consumer perceived value; ii) the influence of the four highly correlated independent latent predictors on satisfaction was well summarized by a higher-order reflective specification of consumer perceived value; iii) emotional and functional dimensions were determinants for the relationship with the retailer; iv) parameter’s bias with the three methods of estimation was only significant for bootstrap small sample sizes. Research limitations:/implications: Future research is needed to explore the use of the short form of the PERVAL scale in more homogeneous groups of consumers. Originality/value: Firstly, to indirectly explain customer loyalty mediated by customer satisfaction it was adopted a recent short form of PERVAL scale and a second order reflective conceptualization of value. Secondly, three alternative estimation methods were used and compared through bootstrapping and simulation procedures.

Homotheties and topology of tangent sphere bundles

We prove a Theorem on homotheties between two given tangent sphere bundles SrM of a Riemannian manifold (M,g) of dim ≥ 3, assuming different variable radius functions r and weighted Sasaki metrics induced by the conformal class of g. New examples are shown of manifolds with constant positive or with constant negative scalar curvature which are not Einstein. Recalling results on the associated almost complex structure I^G and symplectic structure ω^G on the manifold TM , generalizing the well-known structure of Sasaki by admitting weights and connections with torsion, we compute the Chern and the Stiefel-Whitney characteristic classes of the manifolds TM and SrM.