1 resultado para Customer services quality, Hedonic service consumption, Perceived service quality, Retail environment, Retailing, Service convenience, Social servicescape
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Relevância:
Resumo:
The purpose of this chapter is to enable registered health and social care prac - titioners to assume a clinical and/or a professional leadership role in quality management in the health and social care sectors. The contents in this chap - ter will strengthen the management competences of practitioners working in these sectors, including critical thinking, critical reflection, problem solving and decision -making, thus improving the quality in health and social care services.
