GESTION DE LA INNOVACIÓN: UN RETO EN LA EBC

ResumenEste artículo presenta los resultados más relevantes de un estudio de percepción sobre la gestión de la innovación en las  organizaciones en Costa Rica en los que participó el autor; sus  orígenes, efectos y obstáculos, las prácticas y experiencias en  innovación, la participación, éxito y fracaso en la gestión de la innovación, las características de los egresados universitarios  para favorecer los procesos de innovación, y los retos en materia de gestión de la innovación que tiene la universidad en una economía basada en el conocimiento. Como orientación  conceptual y metodológica se utilizó el Manual de Oslo: Proposed Guidelines for Collecting and Interpreting Technological Innovation, propuesto por la Organización para el Desarrollo y la Cooperación Económica.AbstractThis article presents the most excellent results of a perception study on the management of the innovation in the organizations in Costa Rica in which the author participated; its origins, effects and obstacles, the practices and experiences in innovation, the participation, success and failure in the management of the  innovation, the characteristics of the university withdrawn ones to favor the processes of innovation, and the challenges in the matter of management of the innovation that has the university in an economy based on the knowledge. As conceptual and methodologic direction were used the Manual of Oslo: Proposed for Guidelines Collecting and Interpreting Technological Innovation, proposed by the Organization for the Development and the Economic Cooperation.

The Dyad School Success/Failure in the Academic Development of the Working Class Women from Mendoza

The notion of academic performance renders account of the results achieved by the students during their school education.  Internally, there are two opposed phenomena:  school success and school failure.  Sociology of education has contributed to the discussion of both notions revealing their social nature closely related to the institutional and socio-cultural contexts in which education is developed.  This paper is the result of a research project conducted for our doctoral thesis.  Its purpose is to contribute to enlighten the scopes of this discussion, by analyzing the school development of a group of working class women from Mendoza. We were interested, in the first place, in knowing the reasons why they quit school when they were young girls or adolescents.  Subsequently, we have approached the opportunities they had to access the system again during their adulthood, the obstacles they had to face and the resources to be able to complete the medium level.

KEY COMPONENTS OF TEAMWORK AND THE SERVICE (TO) YOU (A) (A) DOMESTIC (A) AND EXTERNAL (A)

The article examines a range of components for the customer service from the point of view of marketing.It start with the explanation of several features that are required for a company to crystallize teamwork that finally, after all, will be provided by the success or failure of that company.These features are named: engagement, cooperation, companionship, communication, motivation and leadership.Subsequently, this article presents a section which explores human relationships and conflict management within organizations, with emphasis on attitudes, skills and personality types that present human beings as part of its essence.Finally, this text includes a section that highlights concepts related to customer service and sales techniques that exist today.

Summit between West Chester University, Pennsylvania, USA and Universidad Nacional, Heredia Costa Rica. Global Library Literacy Initiative: An Intercultural Learning Experience

 This document describes the experience of academic cooperation between professionals in the field of library science, both from West Chester University (WCU), and the National University (UNA) of Costa Rica. The event took place at West Chester University during the week May 4th to May 8th, 2009. The objectives of this revolved around the exchange of ideas and interests in the academic and cultural relations between the two universities. In addition, it unveiled several services and procedures in the handling of information and highlighted the importance of promoting the exchange of students from both institutions. Finally, this article highlights the schedule of activities to integrate international and intercultural perspective in various areas related to the teaching-learning process, the contribution of university libraries on student success and techniques of information dissemination.