KEY COMPONENTS OF TEAMWORK AND THE SERVICE (TO) YOU (A) (A) DOMESTIC (A) AND EXTERNAL (A)

The article examines a range of components for the customer service from the point of view of marketing.It start with the explanation of several features that are required for a company to crystallize teamwork that finally, after all, will be provided by the success or failure of that company.These features are named: engagement, cooperation, companionship, communication, motivation and leadership.Subsequently, this article presents a section which explores human relationships and conflict management within organizations, with emphasis on attitudes, skills and personality types that present human beings as part of its essence.Finally, this text includes a section that highlights concepts related to customer service and sales techniques that exist today.

How to Achieve Professional Skills in Higher Education?

During the last decade, higher education has tried to focus education on the achievement of professional skills. It is interesting to see how the learning strategies implemented may facilitate or make more difficult the achievement of competencies. By dealing with the challenge of a competency-based education approach, higher education points out the need of knowing how to build such competencies, i.e. how to design a learning strategy. Not much importance has been given to this issue, probably because the competencies can be confused with abilities, skills and attitudes and, therefore, the model can be associated to in- or out-of-classroom activities without a strategy to articulate the knowledge acquired with the cultural, social and economic contexts of the community and labor spheres, i.e., as a whole (Tobón, 2005). This paper analyzes the epistemological development of the competency-based approach in higher education, focusing on the implementation of professional competencies in the Sociology degree “Licenciatura en Sociología”, in two campuses of the Universidad Autónoma de Baja California: Ensenada and Mexicali. This paper describes how competencies are built and explores different theoretical trends, their conceptualization and formation, based on in-depth interviews applied to students and teachers. It provides a mixed study to understand, based on the student’s point of view, the achievements of this study program in terms of professional competencies.

The library of the Institute of Alajuela address the information and communication technologies: User training and information literacy

The Library of the Institute of Alajuela made an induction experience and training of users and ventured into the information literacy and engaged in the work of the teaching-learning as an integral part of the curriculum. The actions of the library in developing search strategies, location, selection and use of information brought inthe health service, changes to the role of the library, the librarian, the book and the information in the educational environment.By sharing this experience is intended to provide information that can motivate staff of educational institutions that wish toenter the field of information literacy as a strategy to support the development oflifelong independent learning skills and meaningful learning. Currently, the library should be a proactive part in the education of students but also teachers, administrative and family.This will result in a benefit to Costa Rica: the development of youth and their proper integration into the workplace.

Factors Contributing to the Academic Performance of BEI Learners

Se analizan los factores que intervienen en el rendimiento académico de los estudiantes del Bachillerato en la Enseñanza del Inglés (BEI) de la Universidad Nacional (Costa Rica). El contexto universitario, el papel de los profesores, la motivación en los estudiantes y los hábitos de estudio son condiciones para fomentar el éxito académico. Según los resultados, los aprendientes necesitan ciertas características personales, motivación y metas para tener éxito en su trabajo académico. Este estudio de caso contribuye a una mejor percepción de los factores que influyen en el mejoramiento de las aptitudes de estudio y aprendizaje, así como los que intervienen en el logro de las metas académicas.This analysis refers to factors contributing to the academic performance of the students majoring in the teaching of English at the Universidad Nacional (Costa Rica). The university context, the professors' role, students' motivation and their study habits are conditions for fostering academic success. The findings indicate that learners need certain personality traits, motivation and goals to succeed in their academic work. This case study provides insight on the factors that influence the enhancement of study skills and leaming, as well as other factors that contribute to the accomplishment of academic goals.

Motivos de participación y satisfacción en la actividad física, el ejercicio físico y el deporte

La motivación en la actividad física es una característica psicológica multidimensional, que se ve influenciada tanto por los aspectos internos de la persona (preferencias, deseos, temores, entre otras), como por las vivencias externas de su entorno (aceptación social, amistades, habilidades, entre otras). En una época en la que en el nivel mundial, la actividad física de personas de todas las edades, está en aumento constante, es fundamental para profesionales como educadores físicos, entrenadores deportivos o instructores de ejercicio, tener presentes los principales motivos de participación de los sujetos que tienen a su cargo, con el fin de velar por elaborar planes de trabajo ideales para que se mantengan realizándolo, orientándolos a disfrutar y estar satisfechos con su intervención y así alargar su ciclo de vida activa, evitando el abandono, aspecto tan relacionado con el sedentarismo y el riesgo de padecer enfermedades crónicas y degenerativas. Así, los niños prefieren la diversión y hacer amigos; los adolescentes la competición y las amistades; los universitarios la aventura y la diversión; los adultos obtener actividad física regular y los adultos mayores los beneficios relacionados con la salud. Las mujeres se motivan por la apariencia y aspectos sociales, mientras los hombres por la competición y el estatus. Los sujetos que hacen deporte se motivan por la competición y los que hacen ejercicio por la imagen corporal. A mayor nivel de actividad, se valora más la competición. Finalmente, la diversión, la competición, el aprender habilidades y la condición física son los motivos más importantes para participantes de actividad física norteamericanos, europeos y asiáticos. El presente trabajo se realizó con el propósito de dar a conocer a los profesionales de las ciencias del movimiento humano, las diferentes variables que determinan los motivos de participación en los distintos tipos de actividad física en sujetos con diferente edad, género, cultura y nivel de actividad.

From Traditional Assessment to the New Competency-Based Assessment

The evaluation of school students has always attempted to estimate the effort, abilities and learning of students. However, at the beginning, evaluation consisted in measuring the progress of the student’s behavior compared to a desirable behavior. Later on, different changes in evaluation benefited the processes addressed to assessing the academic achievement of students and learning itself. Today, the demands of the contemporary society are vast and numerous: students not only require knowledge, they need to develop skills, values and postures. Postmodern education requires individuals to develop different talents and competencies to grow in every way. Therefore, evaluation should respond to such needs promoting an ethical, technical, reliable assessment of the student’s competencies, thus providing more fair and objective, qualitative and quantitative judgments. This dissertation project is the result of a literature review of several authors and the daily work of teachers in the Centros de Educación Media Superior a Distancia [High School Distance Centers] of Morelos, Mexico.

Conversation Circles as a Teaching Strategy: An Experience to Reflect on and Implement in Higher Education

The experience approached in this paper aims at reflecting, reasoning, planning and implementing the “Conversation Circles” as a teaching strategy in the PF-4237 course “Theory of Education: Multiculturalism and Education” of the Latin American Doctoral Program in Education, University of Costa Rica. This training experience, based on the communicative action theory, intended to integrate the assistance of the teacher, the confrontation to otherness and the building of knowledge, skills and social attitudes in higher education.