Biblioteca Digital

67 resultados para service integration

A Business-to-Business Online Service Concept's Market Launch in An International Setting - A Case Study (Available in Hanken Intranet only)

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Service Quality in Package Tour to Vietnam - Travel Agencies Perspective (Available in Hanken library only)

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Evaluation of the Client’s Customer Needing and the Service Provider’s Offering in a Media Agency Context. – Is There Alignment or Gap? (Available in Hanken Network only)

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Non-native Speakers in Call Centers. The Influence of Language on the Perceived Service Quality (Available on Internet)

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Interaction as determining element of experienced service quality – a healthcare example (Available in Hanken library only)

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Enterprise Application Integration (EAI) – letandet efter konkurrensfördelar. En fallstudie i integration av informationssystemet vid en företagsfusion i Finland (Available in Hanken library and Tritonia only)

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Measuring Service Quality with Mystery Shopping Case H&M Kämp Galleria (visible in Hanken Library only)

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