38 resultados para complaint management system

em Chinese Academy of Sciences Institutional Repositories Grid Portal


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Knowledge management is a critical issue for the next-generation web application, because the next-generation web is becoming a semantic web, a knowledge-intensive network. XML Topic Map (XTM), a new standard, is appearing in this field as one of the structures for the semantic web. It organizes information in a way that can be optimized for navigation. In this paper, a new set of hyper-graph operations on XTM (HyO-XTM) is proposed to manage the distributed knowledge resources.HyO-XTM is based on the XTM hyper-graph model. It is well applied upon XTM to simplify the workload of knowledge management.The application of the XTM hyper-graph operations is demonstrated by the knowledge management system of a consulting firm. HyO-XTM shows the potential to lead the knowledge management to the next-generation web.

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This paper discusses the definition and use of the term ‘integrated management’ in the context of coastal and ocean resources. It identifies several components which appear to be needed to establish an integrated management system for a large area subject to multiple use and jurisdiction. It suggests that the basis of integrated management should be a clear articulation of common purpose which addresses long term needs and vision. Once developed, this common purpose should be securely established to provide the setting against which sectoral and agencies managers and the community conduct and co-ordinate their activities.

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TRISO-Model(tridimensional integrated software development model)是为处理软件开发的复杂性和动态性而提出的三维集成软件开发方法学,其中,多维模型之间的语义一致性维护以及对模型应用中公共操作部分的重用,提出了基于一致语义进行模型管理的需求.给出了基于MDA(model driven architecture)进行模型管理的方法MDA-MMMethod(MDA based model management method),应用MDA的4层模型管理结构,基于MDA核心标准MOF(meta object facility)所提供的公共语义基础管理模型和元模型,MDA-MMMethod支持各种MDA模型操作标准实现在TRSIO-model应用中的重用.开发了相应的支持系统MDA-MMSystem(MDA based model management system),应用于SoftPM的项目实践中.与传统方法相比,模型应用的开发效率得到了显著提高,同时降低了开发成本.最后,给出了模型融合的应用实例介绍.

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随着计算机的普及和网络技术的发展,Internet上的Web用户爆炸性增长。作为Web应用主要支撑平台的Web应用服务器经常面临过载的问题。Web应用服务器集群技术是解决这一问题的有效手段。然而,集群规模变大导致的集群拓扑结构复杂、计算环境的高度异构以及应用对性能等非功能需求的多样化使得Web应用服务器集群的安装、配置和维护等管理过程难度大大增加。Web应用服务器集群迫切需要改变目前静态、被动的管理方式,而通过自管理方式来降低其管理成本、适应计算环境变化以及应用的个性化非功能需求。 Web应用服务器集群管理主要包括拓扑结构、资源以及负载等方面的管理。本文设计了一个Web应用服务器集群管理系统。针对集群拓扑结构管理,设计了基于广播的集群节点自配置设施,并通过基于Cookie Insertion的请求会话粘滞设计实现了多个负载均衡器的协同工作;针对集群资源管理,设计了基于Java规则引擎的动态资源管理框架,并在此基础上实现了集群规模的动态调整;针对集群负载管理,设计了基于反馈-控制机制的动态负载均衡算法,可根据节点负载动态调整权值,使集群能够适应负载变化。 基于上述设计,本论文在Web应用服务器系统OnceAS中实现了该集群管理系统,包括支持多种通信模式的集群通信组件,拓扑结构管理器,资源管理器,负载均衡器,以及节点管理器,同时提供了相应的管理工具。系统测试结果表明,该系统支持集群拓扑结构、资源和负载的管理,能够更好地适应负载变化,提高Web应用服务器的整体性能表现。

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软件过程的知识密集性特征要求组织人员的密切协作、交流,并能够有效地重用组织的实践经验。数据挖掘技术能够从大规模数据中发现有意义的知识,能够为知识管理提供有益的支持,从而得到更好的知识共享和重用效果。在对软件过程进行分析的基础上,提出了协同知识管理模型。介绍了一个集成的面向软件过程的知识挖掘与管理系统iKnow。对iKnow的知识表示、知识挖掘、知识服务和个性化知识检索进行了论述。系统使软件组织的实践经验成为可视、可控和可重用的知识资源。

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基于实时取证的思想,提出了一种安全可取证操作系统(security forensics operating system,简称SeFOS)的概念和实现思路.提出了其总体结构,建立了该系统的取证行为模型,对其取证服务和取证机制进行了分析并作了有关形式化描述,阐述了证据数据的采集和安全保护方法,提出把取证机制置于内核,基于进程、系统调用、内核资源分配和网络数据等获取证据的方法,并通过模拟实验验证了SeFOS的可取证性.可取证操作系统的研究对于进一步研究可取证数据库管理系统(forensic database management system,简称FDBMS)和可取证网络系统(forensic network,简称FNetWork)具有重要意义.

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文章提出了一种新型远程作业管理系统框架.该框架基于JMX架构,融合了基于企业权限映射模型的安全机制、JSF(Java Server Face)的可视化框架等多项技术,有效地改进了传统的作业管理系统的可扩展性差、安全机制不足和缺乏统一、完善的系统管理三点不足.并基于该框架实现了国家863项目“远程作业管理系统”,实现了灵活的系统组件动态配置,基于企业权限映射模型的高安全和可视化管理界面,比较了实现系统和传统系统的优点,讨论了其中涉及到的关键技术.

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中国计算机学会

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中国计算机学会

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6Sigma是实现过程控制和持续改进的有效方法,本文针对复杂系统集成过程管理存在的问题,分析了6Sigma在系统集成过程管理中应用的可行性,提出了一种基于6Sigma的系统集成过程模型.该模型具有信息及时反馈、过程持续改进、提高质量和降低成本的特点,在项目中得到应用并取得明显效果.

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Interactive intention understanding is important for Pen-based User Interface (PUI). Many works on this topic are reported, and focus on handwriting or sketching recognition algorithms at the lexical layer. But these algorithms cannot totally solve the problem of intention understanding and can not provide the pen-based software with high usability. Hence, a scenario-based interactive intention understanding framework is presented in this paper, and is used to simulate human cognitive mechanisms and cognitive habits. By providing the understanding environment supporting the framework, we can apply the framework to the practical PUI system. The evaluation of the Scientific Training Management System for the Chinese National Diving Team shows that the framework is effective in improving the usability and enhancing the intention understanding capacity of this system.

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