Against ambiguity

This paper argues that the widespread belief that ambiguity is beneficial in design communication stems from conceptual confusion. Communicating imprecise, uncertain and provisional ideas is a vital part of design teamwork, but what is uncertain and provisional needs to be expressed as clearly as possible. This paper argues that viewing design communication as conveying permitted spaces for further designing is a useful rationalisation for understanding what designers need from their notations and computer tools, to achieve clear communication of uncertain ideas. The paper presents a typology of ways that designs can be uncertain. It discusses how sketches and other representations of designs can be both intrinsically ambiguous, and ambiguous or misleading by failing to convey information about uncertainty and provisionality, with reference to knitwear design, where communication using inadequate representations causes severe problems. It concludes that systematic use of meta-notations for conveying provisionality and uncertainty can reduce these problems.

Everywhere and nowhere: nearshore software development in the context of globalisation

Offshore software development has been identified as one of the most striking manifestations of contemporary globalisation and as evidence of placelessness, the idea that information and communication technologies have rendered location irrelevant. Research in the International Business and Information Systems fields, in contrast, has suggested that all locations are not equal and has identified a number of characteristics that may influence the attractiveness of a location for multinational investment and offshoring, respectively. These literatures, however, focus almost exclusively on quantitative, economic characteristics that are seen as fixed and applying uniformly throughout a whole country. They therefore offer little guidance on the suitability of particular locations as offshoring destinations, especially in countries without a track record in offshore software development. Drawing on two cases of nearshore software development centres set up by offshore service providers in the Caribbean, this paper illustrates that, while the initial decision to establish the ventures reflected a logic of placelessness, characteristics of these particular locations affected their subsequent success. Through the findings, we therefore develop a typology of espoused, unanticipated and remediable locational characteristics, which illustrates that locational attractiveness may vary significantly within countries and that offshore service providers and government agencies can modify locational characteristics to their advantage.