Stakeholder engagement in early stage product-service system development for healthcare informatics

This paper presents the findings from four case studies on stakeholder engagement in new health information and communication technology (ICT) product-service system (PSS) development. The degree of connectivity between the new health ICT PSS and its intended operating environment has emerged to be an important contextual factor that may impact the decision of stakeholder engagement in the early stage development process. Along with the proposition of a four-level framework to guide stakeholder identification for new PSS development, three stakeholder engagement propositions that are based on the degree of connectivity are developed. Analysis has shown that there can be two types of connectivity: data and process. Moreover, each connectivity type can be characterized by how much the new PSS is connected with its environment: independent if there is no linkage, linked if it interfaces with, or incorporated if it is embedded into. Furthermore, depending upon whether and to what extent the PSS has data and process connectivity with its intended operating environment, the stakeholder engagement needs in early stage development vary. The propositions presented in this paper provide important directions for future work exploring PSS characterization and stakeholder engagement decision in early stage new PSS development in the healthcare industry. © 2013 PICMET.

Comparison of ilities for protection against uncertainty in system design

The concepts of reliability, robustness, adaptability, versatility, resilience and flexibility have been used to describe how a system design can mitigate the likely impact of uncertainties without removing their sources. With the increasing number of publications on designing systems to have such ilities, there is a need to clarify the relationships between the different ideas. This short article introduces a framework to compare these different ways in which a system can be insensitive to uncertainty, clarifying their meaning in the context of complex system design. We focus on relationships between the ilities listed above and do not discuss in detail methods to design-for-ilities. © 2013 The Author(s). Published by Taylor & Francis.