Inclusive design: Reflections on design practice

To investigate the practice of inclusive design in an industrial context and to gain an insight into the industrial perspectives, eight UK design consultancies' participation of the DBA design Challenges were reviewed through formal interviews. It is found that progress has been made in raising inclusive design awareness. However, some useful practices such as the user involvement in the design process is found not feasible in real situation, largely because of the often tight schedule and the complexity of the task. Consequently effective ways of capturing user information needs exploration and accessible design support tools need to be provided, through working with designers.