The impacts of leadership in the quality of municipal public services: case study of a portuguese municipal council

[EN]The present research work, based on some of the components of the Common Assessment Framework, sets to analyse the influence held by leadership in specific factors that constitute the organisational climate, and also the impact that these factors have on the quality of municipal public services. For the purposes of this study, we propose Likert’s exploitative autocratic and participative leadership styles to explain the genesis, structure and workflow. As far as the organisational climate is concerned, the variables used are motivation, satisfaction, empowerment, conflict and stress. The main conclusions that arose was that a participative leader confers higher relevance to the quality of service, through motivation, satisfaction, empowerment and human resources positive results, than an exploitative autocratic leader. Performed contributions are based on the empiric research hereby presented, and new research guidelines are proposed. The research methodology used was qualitative, based on the case study.

Discurso falso en los personajes femeninos de la novela griega

[EN] This paper examines how the female characters in Greek novels have recourse to false speech. Based on an analysis of female speech in Attic tragedy, which was one of the literary genres that exerted the greatest influence on speech parts of the novels, a study is conducted to find out which characters in the novel employ false speech and their purpose in doing so. Two types of false speech were identified: the defensive one, used by the female protagonists or by secondary characters of similar social and ideological status, and the offensive one, used by characters of lower rank, and blameworthy morality within the ideological love's frameword publicized through the novel.

Una profesión sostenible: el educador/a social en Derechos Humanos

RESUMEN: El presente trabajo trata de indagar sobre los Derechos Humanos y el Derecho a la Educación de los niños y niñas de colectivos desfavorecidos, para promover la reflexión y proyección de la Educación Social como profesión educativa en la educación de paz y Derechos Humanos. Para ello, se realiza una revisión de las bases científicas, e históricas de las que surgen los Derechos Humanos. Posteriormente, mediante una metodología cualitativa de caso, se lleva a cabo por un lado, la observación de la experiencia educativa de la Comunidad de Collique en Lima (Perú); y por otro se realiza una evaluación y análisis de los resultados obtenidos.