Scientific bases of human-machine communication by voice.

The scientific bases for human-machine communication by voice are in the fields of psychology, linguistics, acoustics, signal processing, computer science, and integrated circuit technology. The purpose of this paper is to highlight the basic scientific and technological issues in human-machine communication by voice and to point out areas of future research opportunity. The discussion is organized around the following major issues in implementing human-machine voice communication systems: (i) hardware/software implementation of the system, (ii) speech synthesis for voice output, (iii) speech recognition and understanding for voice input, and (iv) usability factors related to how humans interact with machines.

Deployment of human-machine dialogue systems.

The deployment of systems for human-to-machine communication by voice requires overcoming a variety of obstacles that affect the speech-processing technologies. Problems encountered in the field might include variation in speaking style, acoustic noise, ambiguity of language, or confusion on the part of the speaker. The diversity of these practical problems encountered in the "real world" leads to the perceived gap between laboratory and "real-world" performance. To answer the question "What applications can speech technology support today?" the concept of the "degree of difficulty" of an application is introduced. The degree of difficulty depends not only on the demands placed on the speech recognition and speech synthesis technologies but also on the expectations of the user of the system. Experience has shown that deployment of effective speech communication systems requires an iterative process. This paper discusses general deployment principles, which are illustrated by several examples of human-machine communication systems.