8 resultados para COMPLAINTS

em Universidad Politécnica de Madrid


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It is still an open question whether subjective memory complaints (SMC) can actually be considered to be clinically relevant predictors for the development of an objective memory impairment and even dementia. There is growing evidence that suggests that SMC are associated with an increased risk of dementia and with the presence of biological correlates of early Alzheimer's disease. In this paper, in order to shed some light on this issue, we try to discern whether subjects with SMC showed a different profile of functional connectivity compared with subjects with mild cognitive impairment (MCI) and healthy elderly subjects. In the present study, we compare the degree of synchronization of brain signals recorded with magnetoencephalography between three groups of subjects (56 in total): 19 with MCI, 12 with SMC and 25 healthy controls during a memory task. Synchronization likelihood, an index based on the theory of nonlinear dynamical systems, was used to measure functional connectivity. Briefly, results show that subjects with SMC have a very similar pattern of connectivity to control group, but on average, they present a lower synchronization value. These results could indicate that SMC are representing an initial stage with a hypo-synchronization (in comparison with the control group) where the brain system is still not compensating for the failing memory networks, but behaving as controls when compared with the MCI subjects.

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FTTH (fibra hasta el hogar) es actualmente, junto con la banda ancha móvil, la principal evolución tecnológica en Redes y Servicios de Telecomunicaciones. Se prevé que en los próximos años, el despliegue de las redes FTTH se vea incrementado de manera significativa, gracias al interés creciente tanto de Operadores de Telecomunicaciones como de Organismos Gubernamentales. Este despliegue (que en el año 2013 ya se está haciendo realidad) llevará servicios de muy alta velocidad (superiores a 100 Mbps, incluso 1 Gbps) de manera masiva a los hogares, exigiendo nuevos requisitos y prestaciones en la red del hogar de los clientes. Se abre aquí, por tanto, un campo de exploración novedoso, incipiente y de requerimientos cada vez más exigentes. De hecho, sin duda, la red del hogar es uno de los elementos fundamentales para el éxito de las redes y servicios en FTTH. Debido a todo lo anterior, se convierte en una necesidad para el sector de las Telecomunicaciones el encontrar soluciones a los problemas anteriormente mencionados. Con objeto de contribuir al análisis de soluciones, este proyecto se enfoca en dos temas, ambos relacionados con la problemática ya mencionada en la red del hogar:  Prospección e identificación de soluciones tecnológicas avanzadas para la red del hogar. Descrito en capítulos 2, 3 y 4. En ellos se realiza un estudio detallado de la situación actual y tendencias futuras de los dispositivos utilizados en la red del hogar. Este estudio está enfocado en la distribución de señales de muy alto ancho de banda (en torno a los 100 Mbps por segundo) en el hogar.  Diseño y desarrollo de una aplicación que permita determinar la calidad de experiencia de cliente (QoE) de un servicio de televisión IP (IPTV). Descrito en capítulos 5 y 6. Se ha seleccionado este tipo de servicios debido a que son los que requieren mayores prestaciones tanto de la red de transporte como de la red del hogar y, al mismo tiempo, son los más complicados de medir debido a la fuerte componente de subjetividad del usuario final. Una red del hogar correctamente diseñada debe cumplir de manera equilibrada los requisitos demandados tanto por el operador como por el cliente o usuario final del servicio. Los requisitos del operador se centran principalmente en el control de la inversión (CAPEX) y del gasto de mantenimiento de la red del hogar (OPEX). El usuario, por otra parte, requiere sencillez en la instalación y mínimo número de elementos a instalar (cero intrusismo, ausencia de cableado). Para adaptarse a estos requerimientos, existe una serie de dispositivos y tecnologías que buscan encontrar el punto de equilibrio entre necesidades de operadores y de clientes finales. Las soluciones actualmente utilizadas pueden dividirse en soluciones cableadas e inalámbricas. También existen soluciones híbridas. Todas ellas se describen en detalle en los capítulos 3 y 4. Al final del estudio se concluye que, con la tecnología actual, es preferible el uso de soluciones cableadas tipo Ethernet o POF. Es recomendable no usar soluciones PLC de manera extensiva (G.hn puede ser una alternativa a futuro) y, en caso de no requerir cableado, utilizar WiFi 11n con frecuencias de 5 GHz, así como sus evoluciones, WiFi 11ac y 11ad. La aplicación desarrollada, explicada en los capítulos 5 y 6, permite capturar y medir en tiempo real la señal de televisión IP que se entrega al usuario. Esta aplicación estimará, a partir de dichas medidas, la calidad de la señal entregada. Para ello tendrá en cuenta el tipo de descodificador utilizado por el usuario así como la red empleada (red FTTH de Telefónica). Esta aplicación podría ser utilizada en los centros de atención técnica de las operadoras de telecomunicaciones, determinando así la relación existente entre reclamaciones recibidas y calidad de servicio medida por la aplicación. Asimismo, aparte de realizar medidas en tiempo real, la aplicación vuelca las medidas realizadas y alarmas detectadas en ficheros log, facilitando el análisis técnico de los problemas e incidencias registrados por dichos centros técnicos. Igualmente, esta aplicación puede ser utilizada para el proceso de certificación de equipamiento de red del hogar o incluso como herramienta para profundizar en parámetros teóricos y criterios de medida de calidad de servicio en IPTV. ABSTRACT. FTTH (Fiber To The Home) and mobile broadband are currently the main technological trend in the Network and Telecommunications Services area. In the next few years, the deployment of FTTH networks will experiment a significant increase, due to the growing interest of both telecommunications operators and government agencies. This deployment (that is becoming a reality) which will massively carry high-speed services to households (speeds of more than 100 Mbps, even 1 Gbps) will demand new requirements and features in the customer’s home network. It can be found here a new and emerging field of exploration, with increasingly demanding requirements. In fact, the home network is one of the key elements for the success of FTTH network and services. Due to the aforementioned, it is a necessity for the telecommunications industry to find solutions to these problems. In order to contribute into the solution analysis, this project focuses on two subjects, both related to the problems of home networking:  Exploratory research and identification of advanced technology solutions for the home network. Described in chapters 2, 3 and 4. These chapters show a detailed study of the current situation and future trends of the devices used at the home network. It focuses on the distribution of very high bandwidth signals (around 100 Mbps per second) in the customer’s home.  Design and development of an application to evaluate customer’s quality of experience (QoE) of an IP television service (IPTV). Described in chapters 5 and 6. IPTV service has been selected because it requires higher performance both from the transport and the home networks and, at the same time, it is the most difficult to measure due to the strong component of subjectivity of the end user. A correct design of the home network must meet the requirements demanded both by the network operator and the customer (end user of the service). Network operator requirements mainly focus on reduced capital expenditures (CAPEX) and operational expenditures (OPEX). Additionally, the final user requires a simple and easy installation and also the minimum number of items to install (zero intrusion, lack of wiring, etc.). Different devices and technologies seek to find a balance between these two requirements (network operators and final users requirements). Solutions available in the market can be divided into wired and wireless. There are also hybrid solutions. All of them are described thoroughly in the first part of the project. The conclusion at the end of the study recommends the use of wired technologies like Ethernet or POF. Additionally, the use of PLC is not advised (G.hn can be an alternative in the future) and, in the case of not requiring wiring, the use of 11ac and 11ad WiFi is advised. The application developed in the second part of the project allows capturing and measuring the real-time IPTV signal delivered to the user. This application will estimate the delivered signal quality from the captured measurements. For this purpose, it will also consider the type of decoder installed on the customer’s premises and the transport network (Telefonica’s FTTH network). This application could be used at the operator’s technical service centres, determining in this way the relationship between user’s complaints and the quality of service measured. Additionally, this application can write all the measurements and alarms in log files, making easier the technical analysis of problems and impairments recorded by the technical centres. Finally, the application can also be used for the certification process of home networking equipment (i.e. decoders) or even as a tool to deepen theoretical parameters and measuring criteria of quality of service in IPTV.

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Is this a Mies?s project? Disappearances, or the art of being a Mies project Angel Borrego Several years ago I had to solve the structure of Mies House of the Werkbund exhibition of 1931 as an exercise for a course named Structures Projects in the School of Architecture of Madrid. We were offered this house as an exercise because there had been some complaints about having to calculate and deal with ?bad, real, anonymous? architecture widely recognized as such, in so far as it has been widely published, that furthermore had some ideal quality to it, a quality reinforced by the fact that it was not there anymore, one could not go and see it, old and deteriorated, all images we have of it are of a shiny new object: in fact its ideal quality was even present in that it had not even been designed to be a completely real house, as nobody ever lived there and wasn?t supposed to. It was a three dimensional representation of a house, what gave it a further flair of ideality. And it was as well the representation of an idea, and we all liked that. Last but not least, it had Mies to back it up, which promised us the remote possibility of analyzing one of his works in depth, with proper tools (this was a structures course, and we had already read, or heard, something about the importance of structures in Mies?s work.) We were lured by the possibility of reconstructing, if not the pavilion, some of the ideas leading to it. Ideas that were themselves structural, like the ?perfectly regular all columnar structure?, an ideal structure. We had a sensation that we could somehow reproduce the process and thoughts of Mies leading to the solution of a particular work, investigate him in a cuasi archaeological manner, reconstruct the project, as if being able to reconstruct one work we could reconstruct the entire Mies, and placing ourselves in his position replace him, which was to know for once where we were (1). All these thoughts, passed through our minds more or less abstractly, believe it or not, before we realized that we were supposed to imagine that the roof was also supported by the walls and that the plan was lacking two columns, which was short. We could not believe that only to make the exercise more difficult, as it was admitted, the professors would mutilate a Mies work in such a way. The exercise had lost all interest to us and there were some timid protests. The surprise came when, though admitting that the supporting walls had been their idea, the professors said they had not manipulated the plan of the house at all. Some confusion followed, since that seemed quite incredible to us, even more to professors I guess. Two of us went to the library and checkout two books, one being the ?History of Modern Architecture? (the Benevolo as it was known), from where they said to have copied the plan of the house for the exercise, and another book on Mies that included the same project. The Benevolo was actually lacking the two columns, but the other book included them, making clear our point. We were able to reorient the exercise and calculate the house just as Mies had designed it. We, the students I mean, were really happy, since we had a voice in the discipline of architecture: our own discipline since we were the ones being disciplined, and we had been allowed to freely talk our way through it. I had the nice sensation that what happened was curiously and rewardingly similar to, or a kind of metaphor for, the flowing space of the free plan, that was allowed to move through the perfectly regular structure, a most disciplined structure. As Mark Wigley has noted, discipline is intimately related to prothesis. The concept of prothesis (pro-thesis) would be already architectural as ?the act of placing before?, referring to a structure that has to be placed before anything else; it is already a structure, rather than being something added that could be removed..

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Entre todas las fuentes de ruido, la activación de la propulsión en reversa de un avión después de aterrizar es conocida por las autoridades del aeropuerto como una causa importante de impacto acústico, molestias y quejas en las proximidades vecinas de los aeropuertos. Por ello, muchos de los aeropuertos de todo el mundo han establecido restricciones en el uso de la reversa, especialmente en las horas de la noche. Una forma de reducir el impacto acústico en las actividades aeroportuarias es implementar herramientas eficaces para la detección de ruido en reversa en los aeropuertos. Para este proyecto de fin de carrera, aplicando la metodología TREND (Thrust Reverser Noise Detection), se pretende desarrollar un sistema software capaz de determinar que una aeronave que aterrice en la pista active el frenado en reversa en tiempo real. Para el diseño de la aplicación se plantea un modelo software, que se compone de dos módulos:  El módulo de adquisición de señales acústicas, simula un sistema de captación por señales de audio. Éste módulo obtiene muestra de señales estéreo de ficheros de audio de formato “.WAV” o del sistema de captación, para acondicionar las muestras de audio y enviarlas al siguiente módulo. El sistema de captación (array de micrófonos), se encuentra situado en una localización cercana a la pista de aterrizaje.  El módulo de procesado busca los eventos de detección aplicando la metodología TREND con las muestras acústicas que recibe del módulo de adquisición. La metodología TREND describe la búsqueda de dos eventos sonoros llamados evento 1 (EV1) y evento 2 (EV2); el primero de ellos, es el evento que se activa cuando una aeronave aterriza discriminando otros eventos sonoros como despegues de aviones y otros sonidos de fondo, mientras que el segundo, se producirá después del evento 1, sólo cuando la aeronave utilice la reversa para frenar. Para determinar la detección del evento 1, es necesario discriminar las señales ajenas al aterrizaje aplicando un filtrado en la señal capturada, después, se aplicará un detector de umbral del nivel de presión sonora y por último, se determina la procedencia de la fuente de sonido con respecto al sistema de captación. En el caso de la detección del evento 2, está basada en la implementación de umbrales en la evolución temporal del nivel de potencia acústica aplicando el modelo de propagación inversa, con ayuda del cálculo de la estimación de la distancia en cada instante de tiempo mientras el avión recorre la pista de aterrizaje. Con cada aterrizaje detectado se realiza una grabación que se archiva en una carpeta específica y todos los datos adquiridos, son registrados por la aplicación software en un fichero de texto. ABSTRACT. Among all noise sources, the activation of reverse thrust to slow the aircraft after landing is considered as an important cause of noise pollution by the airport authorities, as well as complaints and annoyance in the airport´s nearby locations. Therefore, many airports around the globe have restricted the use of reverse thrust, especially during the evening hours. One way to reduce noise impact on airport activities is the implementation of effective tools that deal with reverse noise detection. This Final Project aims to the development of a software system capable of detecting if an aircraft landing on the runway activates reverse thrust on real time, using the TREND (Thrust Reverser Noise Detection) methodology. To design this application, a two modules model is proposed: • The acoustic signals obtainment module, which simulates an audio waves based catchment system. This module obtains stereo signal samples from “.WAV” audio files or the catchment system in order to prepare these audio samples and send them to the next module. The catchment system (a microphone array) is located on a place near the landing runway. • The processing module, which looks for detection events among the acoustic samples received from the other module, using the TREND methodology. The TREND methodology describes the search of two sounds events named event 1 (EV1) and event 2 (EV2). The first is the event activated by a landing plane, discriminating other sound events such as background noises or taking off planes; the second one will occur after event one only when the aircraft uses reverse to slow down. To determine event 1 detection, signals outside the landing must be discriminated using a filter on the catched signal. A pressure level´s threshold detector will be used on the signal afterwards. Finally, the origin of the sound source is determined regarding the catchment system. The detection of event 2 is based on threshold implementations in the temporal evolution of the acoustic power´s level by using the inverse propagation model and calculating the distance estimation at each time step while the plane goes on the landing runway. A recording is made every time a landing is detected, which is stored in a folder. All acquired data are registered by the software application on a text file.

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This study proposes a service recovery (SR) model to describe how cumulative satisfaction, loyalty and word-of-mouth are affected by complaints. The model is based on the role of positive and negative emotions in satisfaction with service recovery (SSR) processes. While prior SSR studies usually investigated only negative emotions and satisfaction with a specific transaction, this research considered both positive and negative emotions.

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This paper describes a representation of the legal framework in the air transport passenger's rights domain and the foremost incidents that trigger the top of consumer complaints ranking in the EU. It comprises the development of a small network of three ontologies, formalisation of scenarios, specification of properties and identification of relations. The approach is illustrated by means of a case study based in the context of a real life cancelled flight incident. This is part of an intended support-system that aims to provide both consumers and companies with relevant legal information to enhance the decision-making process.

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This paper aims to present a preliminary version of asupport-system in the air transport passenger domain. This system relies upon an underlying on-tological structure representing a normative framework to facilitatethe provision of contextualized relevant legal information.This information includes the pas-senger's rights and itenhances self-litigation and the decision-making process of passengers.Our contribution is based in the attempt of rendering a user-centric-legal informationgroundedon case-scenarios of the most pronounced incidents related to the consumer complaints in the EU.A number ofadvantages with re-spect to the current state-of-the-art services are discussed and a case study illu-strates a possible technological application.

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Las exigencias de calidad, tanto en el ámbito de la rehabilitación como en el de las obras de nueva planta, obligan a evitar la fisuración de la tabiquería. Una de sus principales causas es la deformación excesiva de los forjados. Aunque en la mayoría de los casos no tiene efectos estructurales sino solamente estéticos, es necesario tomar precauciones para evitar la fisuración, pues es una de las patologías más frecuentes y en muchos casos motivo de reclamación de los usuarios. El aumento del consumo de los paneles de placa de yeso laminado y lana de roca para la realización de tabiquerías, justifica la necesidad de ahondar en el conocimiento del comportamiento y del mecanismo de fisuración de este material, pues hasta la fecha no se ha encontrado ningún trabajo especificamente dedicado al estudio del comportamiento en fractura de paneles sandwich de placa de yeso laminado y lana de roca en su plano. A la hora de abordar el estudio del comportamiento en fractura del material objeto de esta tesis, es preciso tener en cuenta que se trata de un material compuesto y, como tal, sus propiedades mecánicas y resistentes dependen en gran medida de las de sus componentes. Por tanto, para poder explicar el comportamiento en fractura del panel sandwich, habrá que estudiar también el de sus componentes. Por otro lado, se considera también muy útil disponer de una herramienta de calculo para la simulación de la fractura de paneles sandwich que sea predictiva. Este modelo hará posible facilitar el diseño de tabiquerías que no se fisure con este material, al poder relacionar las flechas que pueden tomar los forjados con su potencial fisuración. Para contrastar y validar un modelo de este tipo, es necesario disponer de suficientes datos experimentales del comportamiento en fractura del panel sandwich de placa de yeso laminado y lana de roca, que se puedan simular numericamente con el mismo. A partir de lo anteriormente expuesto se plantea, en primer lugar, una campaña experimental con el fin de obtener los parámetros necesarios para caracterizar el comportamiento en fractura de los paneles sandwich y sus componentes: placa de yeso laminado y lana de roca, estudiando también, su comportamiento en fractura en Modo Mixto, y el efecto del tamaño en los parámetros del panel. Por otro lado se propone un modelo de cálculo para la simulación de la fractura en Modo Mixto de paneles sandwich de placa de yeso laminado y lana de roca, comprobando la validez del modelo numérico a partir de los resultados experimentales obtenidos en la campaña de ensayos. Finalmente, se aplica el modelo para estudiar la fisuración de tabiquería realizada con el panel sandwich producida por la deformación de forjados unidireccionales realizados con viguetas de hormigón y bovedilla cerámica, por ser esta tipología la más usual en obras de edificación de viviendas. The quality requirements in terms of rehabilitation and new Works, force to prevent cracking on partitions and one of the main causes is the excessive deformation of the floor. In most of the cases, there are any structural damages, only aesthetic effects, but it is necessary to take precautions to avoid cracking because it is one of the most common diseases and in addition is the main reason of user’s complaints. The increased consumption of plasterboard panels and mineral wool used to build partitions, justifies the need to develop a deeper understanding of the cracking behaviour and mechanism, because by now, any specifically work dedicated to the study of fractures behaviour of sandwich plasterboard panels and rock wool has been found. When approaching the study of the fracture behaviour of the material it must bear in mind that we are referring to a composite material and as such, its mechanical and strength properties depend heavily on its components. Therefore, to explain the fracture behaviour of sandwich panels its components must be studied as well. On the other hand, it is also considered very useful to have a calculation tool to simulate the more likely fractures of the sandwich panel in order to predict it. This model used to perform simulations will enable the design of partitions built with these materials without cracks because it will relate the deflections in decks with its potential cracking. To contrast and validate this type of model, it is necessary and imperative to have enough experimental data of the sandwich plasterboard and rock wool fractures in order to enable its numerical simulation with it. On the basis of the above, the question arises firstly an experimental campaign in order to obtain the necessary parameters to characterize the cracking behaviour of sandwich panels and its components: plasterboard and rock wool, studying also its cracking behaviour in a mixed mode fracture and the effect of size parameters of the panel. Furthermore, a calculation model to simulate fractures in mixed mode of the sandwich panels made of plasterboard and rock wool is proposed in order to check the validity of the numerical model, based on experimental results obtained from the test campaign. Finally, this model is applied to study cracking on partitions built with sandwich panels resulting from the unidirectional floor’s deformations built with prestressed concrete beams and slab pottery pieces being this typology the most common one on residential buildings works.