Generating context-aware recommendations using banking data in a mobile recommender system

The increasing adoption of smartphones by the society has created a new area of research in recommender systems. This new domain is based on using location and context-awareness to provide personalization. This paper describes a model to generate context-aware recommendations for mobile recommender systems using banking data in order to recommend places where the bank customers have previously spent their money. In this work we have used real data provided by a well know Spanish bank. The mobile prototype deployed in the bank Labs environment was evaluated in a survey among 100 users with good results regarding usefulness and effectiveness. The results also showed that test users had a high confidence in a recommender system based on real banking data.

Implementación de un cambio de estrategia en un banco español para su optimización y ventaja competitiva

En la situación actual, en la que la inestabilidad económica es un hecho, se plantea analizar y estudiar el estado de las entidades financieras. El estudio a realizar se circunscribe únicamente al ámbito nacional, debido a la idiosincrasia de los bancos. Para conocer el entorno en el que se mueven los bancos nacionales, se analiza en primer lugar el estado financiero de los países más relevantes a nivel internacional, para posteriormente estudiar la situación económica de España, especialmente en el sector bancario. Se pretende establecer el marco en el que se mueve dicho sector, para poder tener toda la información necesaria para entender no sólo los problemas que afectan a estas entidades, sino también para ver que es necesario un cambio para que estas organizaciones puedan evolucionar y desarrollarse. Una vez detallado el entorno en el que se tienen que mover los bancos, se detallan los principales motivos por los que han perdido credibilidad de cara a los clientes y a los organismos internacionales responsables de velar por la correcta ejecución de las operaciones bancarias, conforme a unas normativas ya establecidas. Se han mencionado algunos ejemplos significativos y con gran repercusión social. No se entra a detallar cada uno de los casos, el objetivo es mostrar que este tipo de actuaciones no sólo perjudican a la propia entidad sino que repercuten en todo el ámbito financiero nacional. Al profundizar en los motivos que han llevado a los bancos a la situación que sufren actualmente, se ve que mantener el mismo método de trabajo no es sostenible a largo plazo; por ello, se plantea un cambio en su estrategia, en concreto un cambio en el modelo de cultura organizacional. Se toma como modelo el empleado en otras empresas, principalmente orientales, por su carácter innovador y por estar más alineadas con las nuevas necesidades y requerimientos de los clientes actualmente. La evolución de las tecnologías ha supuesto un cambio disruptivo en la forma de hacer negocios: algo que debe adoptar la banca para poder, no sólo competir, sino sobrevivir. El cambio de modelo estratégico ha de iniciarse en la Alta Dirección, para propagarse posteriormente al resto de la organización. Al tratarse de un cambio de gran envergadura, su completa implantación llevará años, por lo que es imprescindible realizar un seguimiento y una revisión continua del mismo. Finalmente se comentan las ventajas que el banco conseguirá con este cambio. Éstas abarcan la recuperación de la confianza de los clientes, pasando por una modernización (necesaria en cualquier caso), para completarse con un incremento de los beneficios económicos, que no deja de ser uno de los motores de los bancos. ---ABSTRACT---Nowadays, the economic instability is a fact, so in this project we have studied and analysed the status of financial institutions. This study is limited to the national environment, due to the idiosyncrasy of the banks. In order to understand the environment in which national banks moved, firstly it has been analysed the financial status of the most relevant countries internationally, to study later the economic status of Spain, especially in the banking sector. The aim is to establish a framework in which the sector moves, to have at the end all the necessary information to understand, not only the issues that are affecting to this entities, but also to realize that a change is necessary for their progress and develop. Once detailed the environment in which the banks have to move, it is detailed the main reasons that have lead them to lose credibility with customers, and with international agencies responsible for ensuring the correct execution of banking operations. These operations must be done under established regulations. It has been mentioned some significant examples of mistakes that have had a social impact. It has not been detailed each outrageous, the objective is to show that this kind of actions not only hurt the institution itself, but also affect the entire national financial sector. Into the reasons that have led banks to the actual situation, it can be seen that keeping the same method of working is not sustainable in the long term; therefore, a change of strategy is proposed, more specifically a change in the model of organizational culture. The reference model has been one used by other companies, mainly eastern companies, due to its innovation and its capability to be aligned with the changing needs and requirements of customers nowadays. The evolution of technology has been a disruptive change in the way of doing business: something to be taken by the bank, not only to compete but also to survive. The strategic model change must start with the compromise of CEO’s, and later must be spread to the rest of the organization. It is a major change, so its full implementation will take years, so, it is basic to carry out continuous reviews. Finally, the advantages that the bank will get with this change are discussed. These advantages include recovery of customer confidence, through modernization (something needed anyway), to be enriched by an increase in economic benefits, the engine of the banks.

Creating and modelling personal socio-economic networks in on-line banking

The banking industry is observing how new competitors threaten its millennial business model by targeting unbanked people, offering new financial services to their customer base, and even enabling new channels for existing services and customers. The knowledge on users, their behaviour, and expectations become a key asset in this new context. Well aware of this situation, the Center for Open Middleware, a joint technology center created by Santander Bank and Universidad Politécnica de Madrid, has launched a set of initiatives to allow the experimental analysis and management of socio-economic information. PosdataP2P service is one of them, which seeks to model the economic ties between the holders of university smart cards, leveraging on the social networks the holders are subscribed to. In this paper we describe the design principles guiding the development of the system, its architecture and some implementation details.

Evolving a core Banking enterprise architecture: leveraging business events exploitation

Business information has become a critical asset for companies and it has even more value when obtained and exploited in real time. This paper analyses how to integrate this information into an existing banking Enterprise Architecture, following an event-driven approach, and entails the study of three main issues: the definition of business events, the specification of a reference architecture, which identifies the specific integration points, and the description of a governance approach to manage the new elements. All the proposed solutions have been validated with a proof-of-concept test bed in an open source environment. It is based on a case study of the banking sector that allows an operational validation to be carried out, as well as ensuring compliance with non-functional requirements. We have focused these requirements on performance.

Banking crises and government intervention

Intervention has taken different forms in different countries and periods of time. Moreover, recent episodes showed that in front of an imminent crisis, the promise of no interventions made by governments is barely credible. In this paper we address the problem of resolving banking crises from the government perspective, taking into account the fact that preventing banking crises is crucial for the government. In addition, we introduce the moral hazard problem, inherent in the banking system, and consider the interaction between regulation, policy measures and banks’ behavior. To the best of our knowledge, this is the first paper that compares different policy plans to resolve banking crises in an environment where insufficiently capitalized banks have incentives to take risk, and the government has to decide whether to provide public services or impede crises. We show that when individuals highly value public services then the best policy in terms of welfare is to apply the tax on early withdrawals, as the government can transfer those taxes to the whole population by investing in public services (although at some cost). Conversely, when individuals assign a low value to consuming public services, recapitalization is the dominant policy. Finally, when the probability of a crisis is sufficiently high, capital requirements should be used