How People Re-find Information When the Web Changes

This paper investigates how people return to information in a dynamic information environment. For example, a person might want to return to Web content via a link encountered earlier on a Web page, only to learn that the link has since been removed. Changes can benefit users by providing new information, but they hinder returning to previously viewed information. The observational study presented here analyzed instances, collected via a Web search, where people expressed difficulty re-finding information because of changes to the information or its environment. A number of interesting observations arose from this analysis, including that the path originally taken to get to the information target appeared important in its re-retrieval, whereas, surprisingly, the temporal aspects of when the information was seen before were not. While people expressed frustration when problems arose, an explanation of why the change had occurred was often sufficient to allay that frustration, even in the absence of a solution. The implications of these observations for systems that support re-finding in dynamic environments are discussed.

TEMPEST: A Template Editor for Structured Text

TEMPEST is a full-screen text editor that incorporates a structural paradigm in addition to the more traditional textual paradigm provided by most editors. While the textual paradigm treats the text as a sequence of characters, the structural paradigm treats it as a collection of named blocks which the user can define, group, and manipulate. Blocks can be defined to correspond to the structural features of he text, thereby providing more meaningful objects to operate on than characters of lines. The structural representation of the text is kept in the background, giving TEMPEST the appearance of a typical text editor. The structural and textual interfaces coexist equally, however, so one can always operate on the text from wither point of view. TEMPEST's representation scheme provides no semantic understanding of structure. This approach sacrifices depth, but affords a broad range of applicability and requires very little computational overhead. A prototype has been implemented to illustrate the feasibility and potential areas of application of the central ideas. It was developed and runs on an IBM Personal Computer.