74 resultados para Service Recovery, Frontline Employee, Dysfunctional Customers, Customer Advocacy
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Cover title.
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Mode of access: Internet.
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Mode of access: Internet.
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Reuse of record except for individual research requires license from Congressional Information Service, Inc.
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In this report, the Commission examines developments relevant to the competitiveness of the retail and wholesale markets. In the retail market, two key indicators of activity are examined: The first indicator is the rate of customer switching from bundled services to "delivery services." Customers taking delivery services are either purchasing power and energy from ARES or are purchasing power and energy from the host utility on an "unbundled" basis under the utility's delivery services tariffs. Currently, bundled power sales mainly consist of sales to customers under the Sec. 16-110 "Power Purchase Option" (PPO). The second indicator of retail activity presented in this report is the number of suppliers active in the State's nine service territories.
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"This report addresses the potential benefits of municipal aggregation of retail electric customers as a means for customers to benefit from the Electric Service Customer Choice and Rate Relief Law of 1997 (Public Act 90-561), referred to in this report as the Customer Choice Law. This report was authorized by the General Assembly on June 26, 2002, in Public Act 92-0585."--P. ii.
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Examines the financial status of the various public employee retirement systems in Illinois.
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Item 1005-C
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Mode of access: Internet.
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Shipping list no.: 86-142-P.
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"9/96"--P. [2] of cover.
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Inserted Technical report documentation page designates Texas Transportation Institute, Texas A & M University, as "performing organization. "
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"Developed under contract to the State of California Agriculture and Services Agency through a grant from the U.S. Civil Service Commission under the Intergovernmental Personnel Act (P.L. 91-648)."--verso of t.p.
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At head of title: Public and Employee Relations Research Service.