74 resultados para Service Recovery, Frontline Employee, Dysfunctional Customers, Customer Advocacy
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"Prepublication issue for EPA libraries and State Solid Waste Management Agencies."
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Mode of access: Internet.
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Reproduced from type-written copy.
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Reproduced from type-written copy.
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Mode of access: Internet.
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Mode of access: Internet.
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Shipping list no.: 90-413-P.
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Caption title.
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Mode of access: Internet.
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"Republishes ... four model amendments and also provides a guide to their use"--P. [i].
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Mode of access: Internet.
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Supplements Personnel bibliography no. 62 (1975), and covers material received in the Library during 1975.
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"January 1995."
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"Statistical tables."
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Reuse of record except for individual research requires license from Congressional Information Service, Inc.