The domiciliary support in the vision of the informal care provider

The home support services are a social response in order to improve the quality of life directed predominantly for the elderly and for people with varying degrees of disability and dependence. Examples of those services are hygiene and personal comfort, medication, housekeeping and cleaning, preparation and monitoring of the meals; the dressing, etc. It is necessary to make society aware of the importance of these services to all those who need them. The general objective was to understand the most important relationships among informal caregivers, those who are care and home support services providers. Material and Methods. Data were collected through a questionnaire, using the various dimensions of the construct Quality SERVPERF model of service that matches the 22 items of SERVQUAL model. The various items used to assess the perception of care individuals and informal caregivers about the quality of home care services. 82 individuals participated providers of informal care, to receive home support services, and exclusion criteria, the fact of having a diagnosed psychiatric illness or psychological factors that prevent them from responding. The analysis was performed with SPSS and SEM-PLS for the estimation of the proposed structural model. Written consent was obtained, free and clear of each subject. Results and Conclusions. The results showed that the relationships with healthcare professionals are the most important positive effects on satisfaction. This research emphasizes the need to work closely with health professionals to improve the relationship between technicians and patients. Although current constructs appear to explain much of the satisfaction, it is recommended that the future researches exploit new variables, to get a better understanding of the effects of public health policies on the quality of life of these patients.

Assessing the contribution of microgrids to the reliability of distribution networks

The emergence of microgeneration has recently lead to the concept of microgrid, a network of LV consumers and producers able to export electric energy in some circumstances and also to work in an isolated way in emergency situations. Research on the organization of microgrids, control devices, functionalities and other technical aspects is presently being carried out, in order to establish a consistent technical framework to support the concept. The successful development of the microgrid concept implies the definition of a suitable regulation for its integration on distribution systems. In order to define such a regulation, the identification of costs and benefits that microgrids may bring is a crucial task. Actually, this is the basis for a discussion about the way global costs could be divided among the different agents that benefit from the development of microgrids. Among other aspects, the effect of microgrids on the reliability of the distribution network has been pointed out as an important advantage, due to the ability of isolated operation in emergency situations. This paper identifies the situations where the existence of a microgrid may reduce the interruption rate and duration and thus improve the reliability indices of the distribution network. The relevant expressions necessary to quantify the reliability are presented. An illustrative example is included, where the global influence of the microgrid in the reliability is commented.