The domiciliary support in the vision of the informal care provider

The home support services are a social response in order to improve the quality of life directed predominantly for the elderly and for people with varying degrees of disability and dependence. Examples of those services are hygiene and personal comfort, medication, housekeeping and cleaning, preparation and monitoring of the meals; the dressing, etc. It is necessary to make society aware of the importance of these services to all those who need them. The general objective was to understand the most important relationships among informal caregivers, those who are care and home support services providers. Material and Methods. Data were collected through a questionnaire, using the various dimensions of the construct Quality SERVPERF model of service that matches the 22 items of SERVQUAL model. The various items used to assess the perception of care individuals and informal caregivers about the quality of home care services. 82 individuals participated providers of informal care, to receive home support services, and exclusion criteria, the fact of having a diagnosed psychiatric illness or psychological factors that prevent them from responding. The analysis was performed with SPSS and SEM-PLS for the estimation of the proposed structural model. Written consent was obtained, free and clear of each subject. Results and Conclusions. The results showed that the relationships with healthcare professionals are the most important positive effects on satisfaction. This research emphasizes the need to work closely with health professionals to improve the relationship between technicians and patients. Although current constructs appear to explain much of the satisfaction, it is recommended that the future researches exploit new variables, to get a better understanding of the effects of public health policies on the quality of life of these patients.

O Impacto de um Programa de Estimulação Cognitiva em Pessoas Idosas a Residir na Comunidade vs. Institucionalizadas

This study aims to examine the benefits of a cognitive stimulation program in reducing social isolation and irritability and improving cognitive capacity and emotional status of elderly people. A program of 14 sessions was conducted with individuals living in the community (n=6) and with group of individuals living in nursing home (n=6). Both groups were evaluated before and after the intervention with the Multidimensional Observation Scale for Elderly Subjects (MOSES). Also a focus group with the program monitors ́ allowed to collect information about the experience in conducting the sessions and their opinion about the whole program. Results have demonstrated benefits statistically significant in the domains of relationships and emotional status for the group who received the intervention at home. This experience allowed to conclude that the implementation of cognitive stimulation programs should be extended to home-based services, especially for older persons living alone.