What’s wrong with IVR system service? A spatial theorisation of customer confusion and frustration
| Data(s) |
2016
|
|---|---|
| Identificador |
http://www.canberra.edu.au/researchrepository/items/5eede6a7-79e5-498e-b1e1-97aceba289d7/1/ |
| Relação |
Journal of Service Theory and Practice |
| Direitos |
©2016 Emerald Group Publishing Limited |
| Palavras-Chave | #navigation; automated menus; call centres; IVR systems; spatial metaphors; virtual service |
| Tipo |
Journal Article |
