Generational Differences in Work Attitudes: Evidence from the Hospitality Industry
Data(s) |
01/01/2011
|
---|---|
Resumo |
Our understanding of employee attitudes and their impact on business outcomes has been further complicated in recent years by the newest cohort of service workers. Known as Generation Y (Gen Y), they appear to approach employment in a manner different to that of their predecessors. A review of the academic literature reveals little empirical evidence to support an appropriate understanding of the impact of such difference. This paper provides an overview of a large-scale study into generational differences in employee attitudes and reports on the preliminary data analysis of a survey of over 900 hospitality employees. The most important initial finding from the data analysis is that, on the whole, Gen Y employees have lower scores on those constructs that an organization should be attempting to maximize. Non-Gen Y employees are more satisfied with their jobs, more engaged and more affectively committed to the organization they work for than their Gen Y counterparts, amongst a range of other important constructs. Conversely, Gen Y employees display higher scores onthe constructs that an organization would want to minimize in its staff. Gen Y employees are more likely to be planning to quit their jobs, are more likely to perform poorly if their co-workers are doing so, and are also more likely to switch jobs for no particular reason. The discussion covers implications for management as well as directions for future research. |
Formato |
application/pdf |
Identificador |
http://digitalcommons.fiu.edu/hospitalityreview/vol29/iss2/3 http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1492&context=hospitalityreview |
Publicador |
FIU Digital Commons |
Fonte |
Hospitality Review |
Palavras-Chave | #Generation Y #millennials #employee attitudes #human resources #Business Administration, Management, and Operations #Geriatrics #Hospitality Administration and Management #Human Resources Management #Labor and Employment Law |
Tipo |
text |