Differential Impacts of Information Technology Services in the Korean Hotel Industry: A Study of Management Perceptions


Autoria(s): Singh, A.J.; Kim, Hong Bumm; Huh, Chang
Data(s)

01/01/2006

Resumo

Successful introduction of information technology applications in various operations of hotel management is vital to most service firms. In recent decades, technologies of information, automation, and communication are increasingly recognized as essential components of a hotel company’s strategic plan. In this study, 62 super-deluxe hotels (5 star), deluxe hotels (4 star), and tourist hotels (3 star) in Korea are examined for differences in the impact of information technology services on guest’ satisfaction, guest convenience, and operational efficiency. The findings generally suggest that the impacts of information technology-enhanced services vary according to the category of hotels in Korea. The results of the study are expected to assist managers in the selections and implementation of information technology systems in their hotel.

Formato

application/pdf

Identificador

http://digitalcommons.fiu.edu/hospitalityreview/vol24/iss2/8

http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1427&context=hospitalityreview

Publicador

FIU Digital Commons

Fonte

Hospitality Review

Palavras-Chave #Hospitality Administration and Management
Tipo

text