Drive-Thru Hot Beverages: Still a Risk?
| Data(s) |
01/01/2002
|
|---|---|
| Resumo |
Stella Liebeck brought to light the risk for operators who serve hot beverages through their drive-thru windows when she successfully sued McDonald’s in 1994 for the burns she received when coffee spilled in her lap. The current study replicated 1998 research on a national level, where 1,585 coffee temperatures collected from drive-thru windows were analyzed to determine if operators had lowered their coffee temperatures as a result of this widely-publicized case. |
| Formato |
application/pdf |
| Identificador |
http://digitalcommons.fiu.edu/hospitalityreview/vol20/iss2/6 http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1372&context=hospitalityreview |
| Publicador |
FIU Digital Commons |
| Fonte |
Hospitality Review |
| Palavras-Chave | #Nancy Swanger #Beverage #Hospitality Administration and Management |
| Tipo |
text |
