Role Stress, Emotional Exhaustion, and Job Satisfaction in the Hotel Industry: The Moderating Role of Supervisory Support


Autoria(s): Karatepe, Osman M.
Data(s)

01/01/2010

Resumo

The purpose of this study is to investigate supervisory support as a moderator of the effects of role conflict and role ambiguity on emotional exhaustion and job satisfaction. This study also examines the moderating role of supervisory support on the relationship between emotional exhaustion and job satisfaction. Data were collected from a sample of frontline hotel employees in Northern Cyprus. The aforementioned relationships were tested based on hierarchical multiple regression analysis. The results demonstrate that supervisory support mitigates the impact of role conflict on emotional exhaustion and further reveal that supervisory support reduces the effect of emotional exhaustion on job satisfaction. There is no empirical support for the rest of the hypothesized relationships. Implications of the empirical results are discussed, and future research directions are offered.

Formato

application/pdf

Identificador

http://digitalcommons.fiu.edu/hospitalityreview/vol28/iss2/3

http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1487&context=hospitalityreview

Publicador

FIU Digital Commons

Fonte

Hospitality Review

Palavras-Chave #Emotional exhaustion #Hotel employees #Job satisfaction #Northern Cyprus #Role stress #Supervisory support #Analytical, Diagnostic and Therapeutic Techniques and Equipment #Environmental Health #Hospitality Administration and Management #Human Resources Management #Labor Relations #Management Sciences and Quantitative Methods #Other Mental and Social Health #Therapeutics
Tipo

text