Rewarding Non-productivity In the Hospitality Industry
Data(s) |
01/01/1989
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Resumo |
The industry has not clearly focused on many important problems, such as rewarding service workers based on productivity. Instead, many industry leaders have focused on "straw men issues," issues that are more rhetoric than substance. The authors examine some of these so-called is- sues in detail: governmental wage policies, immigration laws, the quality of the work force, service worker training, and gratuity management, to provide a fresh look at worker productivity beyond the rhetoric and myths that prevail |
Formato |
application/pdf |
Identificador |
http://digitalcommons.fiu.edu/hospitalityreview/vol7/iss1/1 http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1131&context=hospitalityreview |
Publicador |
FIU Digital Commons |
Fonte |
Hospitality Review |
Palavras-Chave | #Robert A. Meyer #John J. Schroeder #Rewarding Non-productivity in the Hospitality Industry #Service #Wage standards #Immigration Laws #Tipping #Hospitality Administration and Management |
Tipo |
text |