It's a culture thing - the challenge of change - customer service in local government
| Data(s) |
2009
|
|---|---|
| Formato |
application/pdf |
| Identificador |
http://eprints.aston.ac.uk/7183/1/its_a_culture_thing_tricker.pdf Ritters, Katrina; Davis, Howard; Mawson, John and Tricker, Mike J. (2009). It's a culture thing - the challenge of change - customer service in local government. Technical Report. Institute of Customer Service, Cholcester. |
| Publicador |
Institute of Customer Service |
| Relação |
http://eprints.aston.ac.uk/7183/ |
| Tipo |
Monograph NonPeerReviewed |
