The service leadership scale:a substantive validity test
| Data(s) |
2003
|
|---|---|
| Resumo |
The authors report results from preliminary stages of the development and validation of a scale of service leadership. Firstly, items generated from qualitative interviews are discussed and the conceptual dimensions of the service leadership scale are formulated. Following this, results from the application of Anderson and Gerbing’s (1991) substantive validity test are examined and interpreted, giving indication of further scale development issues. Finally, conclusions and future research directions are presented. |
| Formato |
application/pdf |
| Identificador |
http://eprints.aston.ac.uk/2917/1/service_leadership_farrell.pdf Farrell, Andrew M. and Souchon, Anne L. (2003). The service leadership scale:a substantive validity test. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03. |
| Relação |
http://eprints.aston.ac.uk/2917/ |
| Tipo |
Conference or Workshop Item PeerReviewed |
