Emotions and complaining behaviour following a service failure

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Autoria(s): Bennett, R.; Hartel, C.; McColl-Kennedy, J. R.; James, C. E.

Contribuinte(s)	Dennis H. Nagao
Data(s)	01/01/2003
Identificador	http://espace.library.uq.edu.au/view/UQ:98861
Publicador	Academy of Management
Palavras-Chave	#EX #350204 Marketing and Market Research #720401 Marketing
Tipo	Conference Paper