Customer anger and cognitive appraisal in a service recovery setting

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Autoria(s): McColl-Kennedy, J. R.; Nguyen, D.

Contribuinte(s)	R. N. Shaw S. Adam H. McDonald
Data(s)	01/01/2002
Identificador	http://espace.library.uq.edu.au/view/UQ:97074
Publicador	Deakin University
Palavras-Chave	#E1 #350100 Accounting, Auditing and Accountability #720401 Marketing
Tipo	Conference Paper