Attributes of service delivery modes and their impact on customer satisfaction

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Autoria(s): Beatson, A. T.; Coote, L. V.

Contribuinte(s)	R. N. Shaw S. Adam H. McDonald
Data(s)	01/01/2002
Identificador	http://espace.library.uq.edu.au/view/UQ:96989
Publicador	Deakin University
Palavras-Chave	#E1 #350204 Marketing and Market Research #720401 Marketing
Tipo	Conference Paper