The impact of self-service technology and interpersonal service on customer satisfaction
| Contribuinte(s) |
E. Breivik A.W.Falkenberg and K.Gronhaus |
|---|---|
| Data(s) |
01/01/2001
|
| Identificador | |
| Publicador |
Norwegian School of Economics and Business Administration |
| Palavras-Chave | #E1 #350204 Marketing and Market Research #720403 Management |
| Tipo |
Conference Paper |
