An investigation of cognitive, emotional and negative behavioural responses to service recovery strategies
| Contribuinte(s) |
George J. Avlonitis Nikolaos Papavassiliou Paulina Papastathopoulou |
|---|---|
| Data(s) |
01/01/2006
|
| Identificador | |
| Idioma(s) |
eng |
| Publicador |
Athens University of Economics and Business |
| Palavras-Chave | #E1 #350204 Marketing and Market Research #720401 Marketing |
| Tipo |
Conference Paper |
