Caveat venditor: How emotions and cognition influence consumers' negative behavioral responses to service recovery

---

Autoria(s): Keeffe, D.; Bennett, R.; Tombs, A. G.

Contribuinte(s)	N. M. Ashkanasy
Data(s)	01/01/2006
Identificador	http://espace.library.uq.edu.au/view/UQ:104079
Publicador	UQ Business School
Palavras-Chave	#EX #350299 Business and Management not elsewhere classified #720403 Management
Tipo	Conference Paper