Aggressive consumer claiming behavior in a service recovery context

---

Autoria(s): Wirtz, J.; McColl-Kennedy, J. R.

Contribuinte(s)	C. W. DeMoranville
Data(s)	01/01/2005
Identificador	http://espace.library.uq.edu.au/view/UQ:102804
Publicador	Academy of Marketing Science
Palavras-Chave	#EX #350204 Marketing and Market Research #720401 Marketing
Tipo	Conference Paper