A taxonomy of expressed emotion in complaints

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Autoria(s): Bennett, R.; Hartel, C.; McColl-Kennedy, J. R.

Contribuinte(s)	Jose L. Manuera-Aleman
Data(s)	01/01/2004
Identificador	http://espace.library.uq.edu.au/view/UQ:100664
Publicador	Universidad de Murcia
Palavras-Chave	#E1 #350204 Marketing and Market Research #720401 Marketing
Tipo	Conference Paper